Auto Remarketing
Pied Piper launches 2 new dealership performance monitoring & alert programs
August 2026
The monthly report has been the dealership cadence for decades. Pied Piper Management Co. wants to bring the information tempo into the present with the launch of Sales Lead Handling Effectiveness (LHE) and Service Scheduling Effectiveness (SSE). They’re subscription programs that use technology to make continuous monitoring and proactive alerts practical and affordable, measuring customer interactions daily or weekly and alerting local ...
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Press Release: PIED PIPER LAUNCHES NEW ERA OF CONTINUOUS RETAILER PERFORMANCE MONITORING AND PROACTIVE ALERTS
Daily or weekly independent measurement identifies unanswered customer calls, ignored online leads and failed follow-up, and alerts local management when action is needed.
August 2026
AUSTIN, TEXAS—August 17, 2026—Retail performance has traditionally been measured with monthly reports that require attention even when everything is working well, and problems may have been happening for a month before they are revealed. Pied Piper Management Company, LLC today announced a new approach. Its Sales Lead Handling Effectiveness™ (LHE™) and Service Scheduling Effectiveness™ (SSE™) subscription programs use technology to make ...
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Used Car News
Study Rates Auto Service Leaders
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July 2026
Critical Shifts: The Profit Engine at Risk: With fixed operations driving 70% to 80% of a dealer group’s operating profit, service scheduling is a critical bottleneck for overall dealership profitability. Making scheduling difficult risks losing customers to independent shops. Independents Outperforming Dealers: Major independent service brands (Midas, Pep Boys, Firestone, Meineke) are beating franchised dealer groups on speed and reliability. ...
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Auto Success
MileOne Autogroup Ranks Highest in Pied Piper 2026 Dealer Service Scheduling Study
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July 2026
Customers increasingly expect scheduling vehicle service to be as easy as their best phone or online customer experiences in other industries. Dealer groups that make service scheduling fast and effortless gain a competitive advantage, while those that create friction risk losing customers to independent service centers. With 70% to 80% of dealer group operating profit coming from aftersales operations, that advantage can have a significant ...
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Car Dealership Guy
Consistency leads MileOne to top of service scheduling effectiveness study
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July 2026
MileOne Autogroup is focused on developing strong, consistent internal processes in its service department, according to Randy Brobston, its Director of Customer Information Center. The consistency paid off with the dealership group of 50-plus stores earning the top rating in the 2026 Pied Piper Service Schedule Effectiveness study. “We have good teams working together,” Brobston said. “We have good processes in place and a great marketing team, ...
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Auto Remarketing
These dealer groups are most effective at scheduling service
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July 2026
Aftersales operations account for 70% to 80% of dealer group operating profit, so it’s critical these retailers make aftersales service scheduling fast and easy — both online and over the phone, says Pied Piper. So, what groups do that the best? According to the company’s new 2026 Service Scheduling Effectiveness (SSE) Auto Dealer Group Study, the top-ranked retailer is MileOne Autogroup, with a score of 80 (out of 100). The study is touted as ...
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Automotive News
Web-based service scheduling more effective than phone calls at dealerships, study says
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July 2026
Dealership websites handle service requests more effectively than phone calls, averaging a score of 71 out of 100 compared with 61 for phone requests, according to a new study. For the first time, the 2026 Pied Piper Auto Dealer Group Service Scheduling Effectiveness Study distinguished between the two channels, revealing a 10-point gap that reflects less room for human error online. Pied Piper sent out 4,163 service requests to every ...
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Press Release: MILEONE AUTOGROUP RANKED HIGHEST IN NEW 2026 SERVICE SCHEDULING EFFECTIVENESS OMNICHANNEL STUDY
July 2026
First-ever omnichannel study measured how effectively each group’s dealerships helped customers schedule service by either phone or dealer website. Competitive threat: independent service centers outperformed dealer groups in service telephone behaviors on average MileOne ranked highest overall, led the industry in telephone scheduling performance, and tied Berkshire Hathaway Automotive for website scheduling performance AUSTIN, TEXAS, USA – July ...
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Franchising.com
Why Nearly Half of Home Service Inquiries Vanish, and How to Plug the Leak
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May 2026
The home services industry is currently experiencing a historic surge. From plumbing and electrical to landscaping and large-scale remodeling, consumer demand has reached an all-time high as homeowners reinvest in their primary assets. However, beneath this growth lies a critical failure point that threatens the ROI of even the most successful franchises: the “first contact.” According to Pied Piper’s 2026 Lead Handling Effectiveness (LHE) Study ...
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Green Industry Pros
Death By Voicemail: Solving The 'Quote Friction' Problem
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May 2026
A lead looking for a simple spring cleanup today might be the same homeowner looking for a $50,000 outdoor kitchen next year. By allowing "quote friction" to drive that lead to a competitor who simply answered the phone faster, you aren't just losing a job; you’re losing a long-term asset. The "busy season" in the green industry is often worn as a badge of honor. For many landscape and hardscape business owners, a ringing phone that goes to ...
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