Learning, Training & Best Practices
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All Latest from Pied Piper Motor Vehicle Industry - PSI® Facility Evaluation / Audit Programs Lead Handling Effectiveness™ (LHE™ )
Latest from Pied Piper
LHE Monitoring: “We found our missing customers”
Lead Handling Effectiveness™ (LHE™) provides continual monitoring of how your business handles new customer inquiries over the phone, via chat, and through web contact forms, quickly notifying local management when failures occur.
42% of Customer Inquiries to Your Locations Fail — Here's How to Fix It
Pied Piper's Lead Handling Effectiveness™ (LHE™) monitors inbound calls, chats and web leads, as well as follow-up by phone, text and email, and alerts local management when opportunities are missed, so problems can be fixed before more revenue is lost.
Is ChatGPT Sending Your Shoppers Somewhere Else?
You're the closest dealership, you have inventory...
...but ChatGPT sends a ready-to-buy customer somewhere else.
Why? And what can I do about it? Pied Piper's Eric O'Hagan explains.
New AI Tools, Same Old Challenges - Top Dealerships Rely on Pied Piper
Alwyn du Toit and Eric O'Hagan discuss how top performing dealerships use Pied Piper to measure and test the entire customer journey - including their AI tools.
Using AI Computer Vision for Facility Evaluations
We measured all 18,000+ U.S. auto dealerships with the power of AI computer vision. Pied Piper's 2025 Dealership Facility Consistency Study provides never before seen cross-brand comparisons with the "Look-Alike Index™", ranking brands on their facilities' consistency.
Powersports? Marine? Ag? RV? Improve How Your Dealership Handles Responding to Web Leads With Internet Lead Effectiveness®
Are you leaving behind your online customers when you go home for the day? Pied Piper's Internet Lead Effectiveness® (ILE®) measures what really happens!
Pied Piper Facility Evaluation / Audit Programs
When it comes to facility evaluation / audit programs, this isn't our first time. Choose Pied Piper when accuracy, reliability, and flexibility matter.
Internet Lead Effectiveness for the Automotive Industry
Most stores have the systems and processes in place, but are they working for EVERY customer? With ILE®, you'll know for sure!
Power of A.I. Delivered to PSI® Client's Phones
- A.I. 90-second audio summary with performance and benchmarks, delivered by text message
- A.I. interactive chat "Piper Answers™," turns data into personalized, actionable guidance
Motor Vehicle Industry - PSI®
5 Best Practices for Selling In-Person
Step 1 - Build Rapport
Stop asking "Can I help you?" Instead, build rapport. Customers buy from people they like.
Step 2 - Fact Finding
What brought this customer in today? We can tell them why this dealership is the right place to buy.
Step 3 - Involve the Customer
Take them on a test drive, show them a demonstration, put a component in their hands.
Step 4 - Ask for the Sale
Even if 4 out of 5 customers walk out the door without buying, you must ask all of them for the sale.
Step 5 - Customers Who Don't Buy
Sell to all customers-not just those who buy today-by asking for contact info and following-up.
ILE® - Internet Lead Effectiveness®
Powersports? Marine? Ag? RV? Improve How Your Dealership Handles Responding to Web Leads With Internet Lead Effectiveness®
Are you leaving behind your online customers when you go home for the day? Pied Piper's Internet Lead Effectiveness® (ILE®) measures what really happens!
Internet Lead Effectiveness for the Automotive Industry
Most stores have the systems and processes in place, but are they working for EVERY customer? With ILE®, you'll know for sure!
2025 Pied Piper PSI® Internet Lead Effectiveness® (ILE®) Auto Industry Study
Subaru Dealers Rank Highest in 2025 Auto Industry Study Measuring Response to Website Customers
Is ChatGPT Sending Your Shoppers Somewhere Else?
You're the closest dealership, you have inventory...
...but ChatGPT sends a ready-to-buy customer somewhere else.
Why? And what can I do about it? Pied Piper's Eric O'Hagan explains.
TLE™ - Telephone Lead Effectiveness™
Pied Piper TLE™ Measures Your Dealership's Sales Effectiveness Over the Phone
Does your sales process handle customers effectively over the phone? With Telephone Lead Effectiveness™ (TLE™), you know exactly what happens and how to improve!
STE® - Service Telephone Effectiveness®
Service Telephone Effectiveness® (STE®) for Your Dealership
You've got a process for handling service customers on the phone, but is it really working? Use Pied Piper's Service Telephone Effectiveness® (STE®) to find out!
Facility Evaluation / Audit Programs
Pied Piper Facility Evaluation / Audit Programs
When it comes to facility evaluation / audit programs, this isn't our first time. Choose Pied Piper when accuracy, reliability, and flexibility matter.
Using AI Computer Vision for Facility Evaluations
We measured all 18,000+ U.S. auto dealerships with the power of AI computer vision. Pied Piper's 2025 Dealership Facility Consistency Study provides never before seen cross-brand comparisons with the "Look-Alike Index™", ranking brands on their facilities' consistency.
Lead Handling Effectiveness (LHE)
LHE Monitoring: “We found our missing customers”
Lead Handling Effectiveness™ (LHE™) provides continual monitoring of how your business handles new customer inquiries over the phone, via chat, and through web contact forms, quickly notifying local management when failures occur.
42% of Customer Inquiries to Your Locations Fail — Here's How to Fix It
Pied Piper's Lead Handling Effectiveness™ (LHE™) monitors inbound calls, chats and web leads, as well as follow-up by phone, text and email, and alerts local management when opportunities are missed, so problems can be fixed before more revenue is lost.
