Measure, Alert & Improve
Continuous Measurement of Customer Interactions - Quickly Notifies When Failures Occur
Continuous Measurement of Customer Interactions - Quickly Notifies When Failures Occur
Recent Press
BAM
73% of Calls to Real Estate Offices Get Zero Follow-Up Within 24 Hours
October 2026
Two out of every three people who called a real estate office asking for an agent didn't get to talk with one on that call, according to Pied Piper's 2026 study.
Online inquiries had even worse results. Of the people who filled out a form on an office website, only 18% heard from an agent within 24 hours.
The Lead Handling Effectiveness™ (LHE™) study is Pied Piper's first look at residential real estate. It scored 21 large brokerage brands on how their local offices handled someone asking to work with an agent, following each inquiry from the first contact through the next 24 hours.
Read on to see how they did.
