What We Do
Measure. Alert. Improve. Help Your Retailers Grow
Pied Piper measures customer interactions across phone, web, chat, text and email, monitors dealership service scheduling and competitive service pricing, and evaluates retail facility standards.
How effectively do your retailers interact with new customers? What if invisible failures—missed calls, ignored inquiries, weak follow-up—triggered immediate alerts before more customers quietly chose a competitor? Or perhaps it's time to evaluate how consistently your retail locations follow established facility standards across your network? Or would you like to track how pricing for your services compares to your actual local competitors, so you can optimally price with confidence?
Three Ways We Help
Sales Lead Handling Effectiveness (LHE™) Monitoring
Lead Handling Effectiveness™ (LHE™) provides continual monitoring of how your business handles new customer inquiries over the phone, via chat, and through web contact forms, quickly notifying local management when failures occur.
Sales Lead Handling Effectiveness™ (LHE™) Monitoring provides independent daily or weekly measurement of how effectively retail locations handle new customer inquiries by phone, chat, and web contact forms, and how they follow up by phone, text, and email.
Alerts quickly notify local management when failures occur so problems can be fixed before more revenue is lost.
Dealership Sales & Service Improvement
Daily/weekly evaluation of customer interactions - phone, web, chat, text, email. Alerts local management to failures. Verifies that people, AI and systems work together.
For motor-vehicle manufacturers, dealer groups and dealerships, Pied Piper’s Lead Handling Effectiveness™ (LHE™) and Service Scheduling Effectiveness™ (SSE™) subscriptions provide independent daily or weekly measurement of sales-inquiry and service-scheduling experiences across phone, chat and web. The programs evaluate follow-up, monitor performance over time and alert management when unanswered inquiries, failed follow-up or other breakdowns require attention. Service Price Monitor™ (SPM™) complements these programs by independently measuring what nearby dealerships and independent repair facilities charge for common maintenance and repair services, providing current competitive pricing intelligence to support smarter pricing decisions.
Learn more about dealership improvement
Facility Evaluation & Audit Programs
When it comes to facility evaluation / audit programs, this isn't our first time. Choose Pied Piper when accuracy, reliability, and flexibility matter.
Brands, manufacturers, and franchisors rely on Pied Piper to evaluate how well retail locations follow established facility standards, supporting consistency and effectiveness across all locations.
Facility programs are built for accuracy, reliability, flexibility, and trusted execution across complex retail networks.
Learn more about facility programs
Measurement Built for Multi-Location Businesses
Pied Piper works with companies where customer experiences happen across hundreds or thousands of independently operated or geographically dispersed locations.
Our programs are designed to answer a simple question: Is the customer experience working the way management thinks it is?
Power of AI Delivered to Clients' Phones
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