What We Do
Measure. Alert. Improve. Help Each of Your Locations Grow
Pied Piper improves performance across all of your locations, by verifying that people, AI & systems work together as intended.
Pied Piper measures and monitors customer interactions across phone, web, chat, text and email for a wide range of industries. We also evaluate retail facilities against established standards and, for motor vehicle industries, monitor dealership service scheduling and competitive service pricing.
How effectively do your retailers or offices interact with new customers? What if invisible failures—missed calls, ignored inquiries, weak follow-up—triggered immediate alerts before more customers quietly chose a competitor? Or perhaps it's time to evaluate how consistently your retail locations follow established facility standards across your network? Or would you like to track how pricing for your services compares to your actual local competitors, so you can optimally price with confidence?
Three Ways We Help
Sales Lead Handling Effectiveness (LHE™) Monitoring
Daily/weekly evaluation of customer interactions - phone, web, chat, text, email. Alerts local management to failures. Verifies that people, AI and systems work together.
Sales Lead Handling Effectiveness™ (LHE™) Monitoring provides independent daily or weekly measurement of how effectively retail locations or offices handle new customer inquiries by phone, chat, and web contact forms, and how they follow up by phone, text, and email.
Alerts quickly notify local management when failures occur so problems can be fixed before more revenue is lost.
Dealership Sales & Service Improvement
Pied Piper Lead Handling Effectiveness™ (LHE™) and Service Scheduling Effectiveness™ (SSE™) provide end-to-end monitoring for motor vehicle industry dealerships, dealer groups, and manufacturers. This is not just another internal dashboard, it is continual, fact-based measurement of actual customer interactions by phone, chat, and web form, as well as dealership follow-up communications with immediate text alerts that show management where invisible failures may be costing appointments, sales, and repeat business.
For motor-vehicle manufacturers, dealer groups and dealerships, Pied Piper’s Lead Handling Effectiveness™ (LHE™) and Service Scheduling Effectiveness™ (SSE™) subscriptions provide independent daily or weekly measurement of sales-inquiry and service-scheduling experiences across phone, chat and web. The programs evaluate follow-up, monitor performance over time and alert management when unanswered inquiries, failed follow-up or other breakdowns require attention. Service Price Monitor™ (SPM™) complements these programs by independently measuring what nearby dealerships and independent repair facilities charge for common maintenance and repair services, providing current competitive pricing intelligence to support smarter pricing decisions.
Learn more about dealership improvement
Facility Evaluation & Audit Programs
When it comes to facility evaluation / audit programs, this isn't our first time. Choose Pied Piper when accuracy, reliability, and flexibility matter.
Brands, manufacturers, and franchisors rely on Pied Piper to evaluate how well retail locations follow established facility standards, supporting consistency and effectiveness across all locations.
Facility programs are built for accuracy, reliability, flexibility, and trusted execution across complex retail networks.
Learn more about facility programs
Measurement Built for Multi-Location Businesses
Pied Piper works with companies where customer experiences happen across hundreds or thousands of independently operated or geographically dispersed locations.
Our programs are designed to answer a simple question: Is the customer experience working the way management thinks it is?
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