Pied Piper Management Company, LLC - Measure, Report and Improve

PSI^® Fact-Based Performance Measurement

Prospect Satisfaction Index^® allows benchmarking how well each location follows best practices to engage new customers, and how that performance compares to what's possible.

PSI^® is a data-driven methodology refined over 15+ years in the motor vehicle industries, with hundreds of thousands of evaluations completed—and now applied across many other industries.

We analyze thousands of real customer interactions to identify the best-practice behaviors that consistently drive sales and loyalty. Then we measure and report how well each location follows those behaviors—using a powerful combination of A.I. and trained human evaluators. "If you measure it <and report it> it will change."

Our annual industry studies reveal how major brands perform relative to one another—enabling clients to benchmark performance and improve based on real-world customer engagement data.

LHE™ Continuous Lead Handling Oversight & Warning

Lead Handling Effectiveness™ evaluates each location's inbound customer handling — phone, chat, and/or web — so you don't have to, and immediately notifies you of failures before you lose more sales.

Revenue begins when a customer reaches out. When inbound handling and follow-up fails, revenue leaks silently. LHE™ continuously monitors how your locations respond across phone, web, and chat — and alerts you when something breaks, without adding operational burden.

How LHE™ Works:

• Monitors Real-World Performance – Each month evaluates samples of inbound customer interactions by phone, chat, or filling out a web form, as well as follow-up by phone, text, and email.
• Sends Immediate Alerts – If something breaks (routing failure, missed follow-up, escalation gap), LHE™ generates an alert, with an 90-second audio summary texted or emailed directly to retailer management.
• "Piper Answers™" Chat – Complementing this is "Piper Answers™," an interactive A.I.-driven chat that allows clients to query their Pied Piper performance data for personalized, actionable advice on behaviors, benchmarking, and coaching opportunities—providing immediate, results-focused answers anytime.
• Monthly Executive Briefs – For each retail location and each corporate manager, LHE™ provides a customized monthly or bi-monthly audio summary highlighting the most important trends, improvements, emerging risks, and cross-location differences.
• Uniform LHE™ Scoring Across All Paths – Measures performance consistently across phone, web, and chat, allowing scoring comparison regardless of how customers reach out.
• Supports Enterprise Oversight – Provides cross-location visibility for franchisors and platforms to protect brand consistency and royalty revenue.

Facility Evaluation & Audit Programs – Trusted Results

Pied Piper Facility Evaluation / Audit Programs

When it comes to facility evaluation / audit programs, this isn't our first time. Choose Pied Piper when accuracy, reliability, and flexibility matter.

Brands, manufacturers, and franchisors rely on Pied Piper to evaluate how well their retail locations follow established facility standards, supporting consistency and effectiveness across all locations.

With Pied Piper, facility evaluation/audit clients avoid surprises. Programs run smoothly, on time, on budget, and with trusted results. Pied Piper manages every detail using our experienced team and our own flexible, proprietary, in-house software. Unlike other vendors that act as "temp agencies," relying on the "tribal knowledge" of evaluators and using third-party software, Pied Piper delivers fully integrated programs.  We provide in-depth training, including a 100+ page custom Sourcebook™ and training videos, ensuring consistent results. Our A.I.-powered tools, like Computer Vision analysis and interactive chatbots, add precision and insight.