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Continuous Measurement of Customer Interactions - Quickly Notifies When Failures Occur
Continuous Measurement of Customer Interactions - Quickly Notifies When Failures Occur
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Realty Today
Most Real Estate Inquiries Never Reach an Agent, Study Finds
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October 2026
A Pied Piper audit of 21 major brokerages found two-thirds of callers never spoke with an agent, and 68% of web inquiries went entirely unanswered — exposing a widespread lead-response failure as buyer demand thins. A buyer calls a real estate office, gets connected, and then waits. No agent on the line. No follow-up. A voicemail that never gets returned. That scenario plays out constantly across the country's largest brokerages, according to a ... Read More >
