Industries
Measure What Customers Actually Experience
Pied Piper works with companies whose customers interact with large networks of dealers, retailers, offices, franchises and locations.
We measure what actually happens when customers call, submit website inquiries, use chat, text, email or visit a location, helping management identify failures that otherwise can be difficult to see.
Measure. Alert. Improve.
Industries We Serve
Automotive
OEMs, dealer groups and dealerships
Measure sales lead handling, service scheduling and dealership facilities across individual dealerships or entire dealer networks. From ongoing LHE™ and SSE™ Monitoring to industry benchmarking and large-scale OEM programs.
Powersports & Motorcycles
OEMs and dealer networks
Measure how effectively dealers handle prospective customers by phone and online, evaluate dealership facilities and benchmark performance across dealer networks.
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Specialty Vehicles & Equipment
Marine, RV, compact tractor and outdoor power equipment
Measure customer experiences across independent dealer networks, identifying differences in sales lead handling, dealer performance and the customer experience.
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Residential Real Estate
Brands, brokerages, offices, teams and agents
Measure what prospective buyers and sellers actually experience when they contact real estate professionals by phone or through the web. Identify unanswered inquiries, slow responses and other lead-handling failures.
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Home Services
HVAC, plumbing, electrical, garage doors, roofing, pest control and more
Measure how effectively local offices and franchise locations respond when prospective customers call or submit online inquiries. Ongoing monitoring can quickly alert management when valuable opportunities are not handled as intended.
Financial Services
Banks, credit unions, insurance, mortgage and wealth management
Measure customer and prospect interactions across branches, offices, agents and digital channels. Identify differences in responsiveness, customer handling and execution across distributed organizations.
Hotels: Meetings & Event Sales
Meetings, weddings, conferences and group events
Measure what prospective event customers experience when they inquire about meeting and event space. Identify unanswered inquiries, response delays, weak follow-up and other failures that can cause high-value event opportunities to be lost.
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Different Industries. The Same Challenge.
A corporate office may have excellent processes, sophisticated technology and extensive training, yet still have limited visibility into what an individual customer actually experiences.
- Did someone answer the phone?
- Was the web inquiry received?
- Did anyone respond?
- Did the employee answer the customer's questions?
- Did AI successfully hand the customer to a person?
- Was the customer encouraged to take the next step?
Pied Piper measures what actually happened. Depending upon the program, performance can be benchmarked against competitors and best practices, monitored daily or weekly, and management alerted when something goes wrong.
Don't see your industry?
Pied Piper's Lead Handling Effectiveness™ programs can be applied to other multi-location businesses where telephone, website, chat, text and email inquiries need to be measured and monitored.
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