About & Contact
Who we are:
- Pied Piper is a privately held company headquartered in Austin, Texas
- Former auto industry executive, Fran O'Hagan, founded Pied Piper after leading efforts to improve dealer sales, share, profitability, and loyalty for manufacturers Mercedes-Benz, BMW, and Jaguar/Land Rover. Today, Pied Piper continues that same focus—improving retailer performance—across multiple industries.
What we do:
Pied Piper delivers measurement, oversight, and accountability across all retail locations, ensuring that the opportunity of new customers turns into revenue for manufacturers, franchisors, and dealer groups.
Sales Lead Handling Effectiveness (LHE™) Monitoring
Lead Handling Effectiveness™ (LHE™) provides continual monitoring of how your business handles new customer inquiries over the phone, via chat, and through web contact forms, quickly notifying local management when failures occur.
Sales Lead Handling Effectiveness™ (LHE™) Monitoring provides independent daily or weekly measurement of how effectively retail locations handle new customer inquiries by phone, chat, and web contact forms, and how they follow up by phone, text, and email.
Alerts quickly notify local management when failures occur so problems can be fixed before more revenue is lost.
Dealership Sales & Service Improvement
Daily/weekly evaluation of customer interactions - phone, web, chat, text, email. Alerts local management to failures. Verifies that people, AI and systems work together.
For motor-vehicle manufacturers, dealer groups and dealerships, Pied Piper’s Lead Handling Effectiveness™ (LHE™) and Service Scheduling Effectiveness™ (SSE™) subscriptions provide independent daily or weekly measurement of sales-inquiry and service-scheduling experiences across phone, chat and web. The programs evaluate follow-up, monitor performance over time and alert management when unanswered inquiries, failed follow-up or other breakdowns require attention. Service Price Monitor™ (SPM™) complements these programs by independently measuring what nearby dealerships and independent repair facilities charge for common maintenance and repair services, providing current competitive pricing intelligence to support smarter pricing decisions.
Learn more about dealership improvement
Facility Evaluation & Audit Programs
When it comes to facility evaluation / audit programs, this isn't our first time. Choose Pied Piper when accuracy, reliability, and flexibility matter.
Brands, manufacturers, and franchisors rely on Pied Piper to evaluate how well retail locations follow established facility standards, supporting consistency and effectiveness across all locations.
Facility programs are built for accuracy, reliability, flexibility, and trusted execution across complex retail networks.
Learn more about facility programs
Improve What Customers Actually Experience
Contact Pied Piper to improve the retailer behaviors that matter—and take the next step toward top-tier performance.
Contact Us
Pied Piper Management Company, LLC
9400 Alice Mae Lane, #239
Austin, TX 78748
United States of America
Phone +1 (512) 253-2000
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