About & Contact
Who we are:
- Pied Piper is a privately held company with locations in Austin, Texas and Monterey, California
- Former auto industry executive, Fran O'Hagan, founded Pied Piper after leading efforts to improve dealer sales, share, profitability, and loyalty for manufacturers Mercedes-Benz, BMW, and Jaguar/Land Rover. Today, Pied Piper continues that same focus—improving retailer performance—across multiple industries.
What we do:
Pied Piper delivers measurement, oversight, and accountability across all retail locations, ensuring that the opportunity of new customers turns into revenue for manufacturers, franchisors, and dealer groups.
Sales Lead Handling Effectiveness (LHE™) Monitoring
LHE Monitoring: “We found our missing customers”
Lead Handling Effectiveness™ (LHE™) provides continual monitoring of how your business handles new customer inquiries over the phone, via chat, and through web contact forms, quickly notifying local management when failures occur.
Sales Lead Handling Effectiveness™ (LHE™) Monitoring provides continual monitoring of how retail locations handle new customer inquiries by phone, chat, and web contact forms, and how they follow up by phone, text, and email.
Alerts quickly notify local management when failures occur so problems can be fixed before more revenue is lost.
Dealership Sales & Service Monitoring
Get Texted Alerts When New Customer Interactions Fail
Pied Piper Lead Handling Effectiveness™ (LHE™) and Service Scheduling Effectiveness™ (SSE™) provide end-to-end monitoring for motor vehicle industry dealerships, dealer groups, and manufacturers. This is not just another internal dashboard, it is continual, fact-based measurement of actual customer interactions by phone, chat, and web form, as well as dealership follow-up communications with immediate text alerts that show management where invisible failures may be costing appointments, sales, and repeat business.
For motor-vehicle dealership sales and service operations, Pied Piper provides independent end-to-end measurement of how effectively new customer sales and service inquiries are handled across phone, chat and web, identifying missed opportunities and providing fact-based reporting to improve performance. Continuous monitoring also delivers early warning of process failures where internal systems fail to share information correctly, or AI reaches its limits and transfers customers to staff who aren't prepared to respond.
View dealership monitoring options
Facility Evaluation & Audit Programs
Pied Piper Facility Evaluation / Audit Programs
When it comes to facility evaluation / audit programs, this isn't our first time. Choose Pied Piper when accuracy, reliability, and flexibility matter.
Brands, manufacturers, and franchisors rely on Pied Piper to evaluate how well retail locations follow established facility standards, supporting consistency and effectiveness across all locations.
Facility programs are built for accuracy, reliability, flexibility, and trusted execution across complex retail networks.
Learn more about facility programs
Improve What Customers Actually Experience
Contact Pied Piper to improve the retailer behaviors that matter—and take the next step toward top-tier performance.
Contact Us
Pied Piper Management Company, LLC
9400 Alice Mae Lane, #239
Austin, TX 78748
United States of America
Phone +1 (512) 253-2000
