Car Dealership Guy
VW dealers lead industry in service scheduling effectiveness
September 2026
Volkswagen dealers collectively were the most effective in scheduling service appointments for their customers via the phone or websites, but the entire industry showed improvement in the past year. Leading off: In its 2026 Service Scheduling Effectiveness auto industry study, Pied Piper submitted 6,538 service requests at 33 U.S. auto brands and four of the industry’s top independent service center brands. Using 40 different measurements ...
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Press Release: VOLKSWAGEN RANKED HIGHEST IN 2026 AUTO INDUSTRY SERVICE SCHEDULING EFFECTIVENESS™ STUDY
September 2026
Second annual Pied Piper study measured how effectively auto dealerships schedule service by website and telephone Volkswagen ranked highest overall and for telephone scheduling; Volvo ranked highest for website scheduling; Overall industry improved substantially AI improved routine scheduling but often breaks down with complex requests and handoffs Independent service centers outperformed dealerships on key scheduling measures AUSTIN, TEXAS, USA ...
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MarTech Edge
Pied Piper Brings Continuous AI Monitoring to Retail Customer Handling
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August 2026
Retail performance dashboards are good at explaining what happened. They are less useful when a customer is being lost right now. Pied Piper Management Company is taking a different approach with its Sales Lead Handling Effectiveness (LHE) and Service Scheduling Effectiveness (SSE) subscription programs, using recurring independent evaluations and automated alerts to identify failures in sales and service interactions before they become ...
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Powersports Business
Pied Piper launches continuous retail performance monitoring for dealers
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August 2026
Pied Piper Management Company is rolling out a new subscription-based service designed to give multi-location retailers real-time visibility into missed sales leads, unanswered customer inquiries and service-scheduling failures. Rather than relying on monthly or quarterly performance reports, Pied Piper’s new services independently evaluate customer interactions daily or weekly and alert local management when a problem is identified. The ...
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Auto Remarketing
Pied Piper launches 2 new dealership performance monitoring & alert programs
August 2026
The monthly report has been the dealership cadence for decades. Pied Piper Management Co. wants to bring the information tempo into the present with the launch of Sales Lead Handling Effectiveness (LHE) and Service Scheduling Effectiveness (SSE). They’re subscription programs that use technology to make continuous monitoring and proactive alerts practical and affordable, measuring customer interactions daily or weekly and alerting local ...
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Press Release: PIED PIPER LAUNCHES NEW ERA OF CONTINUOUS RETAILER PERFORMANCE MONITORING AND PROACTIVE ALERTS
Daily or weekly independent measurement identifies unanswered customer calls, ignored online leads and failed follow-up, and alerts local management when action is needed.
August 2026
AUSTIN, TEXAS—August 17, 2026—Retail performance has traditionally been measured with monthly reports that require attention even when everything is working well, and problems may have been happening for a month before they are revealed. Pied Piper Management Company, LLC today announced a new approach. Its Sales Lead Handling Effectiveness™ (LHE™) and Service Scheduling Effectiveness™ (SSE™) subscription programs use technology to make ...
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Used Car News
Study Rates Auto Service Leaders
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July 2026
Critical Shifts: The Profit Engine at Risk: With fixed operations driving 70% to 80% of a dealer group’s operating profit, service scheduling is a critical bottleneck for overall dealership profitability. Making scheduling difficult risks losing customers to independent shops. Independents Outperforming Dealers: Major independent service brands (Midas, Pep Boys, Firestone, Meineke) are beating franchised dealer groups on speed and reliability. ...
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Auto Success
MileOne Autogroup Ranks Highest in Pied Piper 2026 Dealer Service Scheduling Study
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July 2026
Customers increasingly expect scheduling vehicle service to be as easy as their best phone or online customer experiences in other industries. Dealer groups that make service scheduling fast and effortless gain a competitive advantage, while those that create friction risk losing customers to independent service centers. With 70% to 80% of dealer group operating profit coming from aftersales operations, that advantage can have a significant ...
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Car Dealership Guy
Consistency leads MileOne to top of service scheduling effectiveness study
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July 2026
MileOne Autogroup is focused on developing strong, consistent internal processes in its service department, according to Randy Brobston, its Director of Customer Information Center. The consistency paid off with the dealership group of 50-plus stores earning the top rating in the 2026 Pied Piper Service Schedule Effectiveness study. “We have good teams working together,” Brobston said. “We have good processes in place and a great marketing team, ...
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Auto Remarketing
These dealer groups are most effective at scheduling service
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July 2026
Aftersales operations account for 70% to 80% of dealer group operating profit, so it’s critical these retailers make aftersales service scheduling fast and easy — both online and over the phone, says Pied Piper. So, what groups do that the best? According to the company’s new 2026 Service Scheduling Effectiveness (SSE) Auto Dealer Group Study, the top-ranked retailer is MileOne Autogroup, with a score of 80 (out of 100). The study is touted as ...
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