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Pied Piper launches 2 new dealership performance monitoring & alert programs
August 2026
The monthly report has been the dealership cadence for decades.
Pied Piper Management Co. wants to bring the information tempo into the present with the launch of Sales Lead Handling Effectiveness (LHE) and Service Scheduling Effectiveness (SSE).
They're subscription programs that use technology to make continuous monitoring and proactive alerts practical and affordable, measuring customer interactions daily or weekly and alerting local management only when something goes wrong.
Pied Piper pointed out that traditional monthly reports delay the identification and resolution of problems, whereas continuous monitoring can quickly alert clients when something goes wrong, preventing additional lost customers.
Through independent daily or weekly measurement, Pied Piper said the programs can identify customer-handling problems as they occur, verify that retailer personnel, artificial intelligence and technology systems are working together effectively, and help dealerships continuously improve customer experiences.
"Traditional monthly reports demand attention regardless of performance, and tell you what happened in the distant past," said Fran O'Hagan, founder and CEO of Pied Piper, which also released its Service Scheduling Effectiveness (SSE) Auto Dealer Group Study in July and its PSI Internet Lead Effectiveness Auto Dealer Group Study in May.
