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Wards Auto Volkswagen dealers lead peers in service scheduling study

Wards Auto
Volkswagen dealers lead peers in service scheduling study
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September 2026

Volkswagen dealerships were No. 1 in a recent U.S. market research study that measured dealership performance in scheduling service appointments online and over the phone, by independent market research firm Pied Piper Management Co. “There is a huge upside” to effective service appointments, said Fran O’Hagan, founder and CEO of Pied Piper, in a Sept. 16 phone interview. Getting service appointments right is key to retaining service customers — ... Read More >

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Tags: Jim Henry Service Scheduling Effectiveness Volkswagen Volvo Wards Auto
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Printed: September 27, 2026

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