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Press Release: VOLKSWAGEN RANKED HIGHEST IN 2026 AUTO INDUSTRY SERVICE SCHEDULING EFFECTIVENESS™ STUDY

Press Release: VOLKSWAGEN RANKED HIGHEST IN 2026 AUTO INDUSTRY SERVICE SCHEDULING EFFECTIVENESS™ STUDY

September 2026

Second annual Pied Piper study measured how effectively auto dealerships schedule service by website and telephone Volkswagen ranked highest overall and for telephone scheduling; Volvo ranked highest for website scheduling; Overall industry improved substantially AI improved routine scheduling but often breaks down with complex requests and handoffs Independent service centers outperformed dealerships on key scheduling measures AUSTIN, TEXAS, USA ... Read More >

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Tags: Auto Industry BMW Mazda Nissan Service Scheduling Effectiveness Service Telephone Service Website SSE Volkswagen Volvo Acura Pied Piper
Sales Lead Handling Effectiveness™ (LHE™) Monitoring | Dealership Sales & Service Improvement | Facility Evaluation & Audit Programs | Learning, Training & Best Practices | Recent Press | About & Contact
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Printed: September 13, 2026

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