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Powersports Business
Pied Piper launches continuous retail performance monitoring for dealers
August 2026
Pied Piper Management Company is rolling out a new subscription-based service designed to give multi-location retailers real-time visibility into missed sales leads, unanswered customer inquiries and service-scheduling failures.
Rather than relying on monthly or quarterly performance reports, Pied Piper's new services independently evaluate customer interactions daily or weekly and alert local management when a problem is identified.
The Austin, Texas-based company announced its Sales Lead Handling Effectiveness (LHE) and Service Scheduling Effectiveness (SSE) programs Aug. 17.
For powersports dealers, the approach could offer another way to identify customer-handling issues before they lead to lost sales or service business.
"Traditional monthly reports demand attention regardless of performance, and tell you what happened in the distant past," says Fran O'Hagan, founder and CEO of Pied Piper. "Our continuous monitoring quickly alerts clients only when something goes wrong, preventing the next lost customer instead of simply documenting the last one."
How it works: Pied Piper evaluates customer interactions across telephone calls, online chats, and website contact forms, as well as subsequent follow-up by phone, text, and email. When an evaluation identifies a failure, the local manager receives a text message with a 90-second audio Performance Alert explaining what happened. When interactions are handled properly, management receives no alert.
