Missed Leads Are Costing You Revenue

Lead Handling Effectiveness™ (LHE™) monitors inbound calls, chats and web leads, as well as follow-up by phone, text and email, and alerts local management when opportunities are missed, so problems can be fixed before more revenue is lost.

Why LHE™ Matters
Inbound inquiries are the front door to revenue. When calls are missed, web forms go unanswered, or chat escalations stall, revenue and brand reputation are at risk.

Common blind spots:

• Missed or poorly handled calls
• Chat escalations that stall
• Web forms with no follow up
• Routing failures
• Inconsistent handling across locations
• AI masking operational gaps

LHE™ makes these risks visible before they become revenue problems.

What LHE™ Does
Each week LHE™ submits unique customer inquiries by phone, chat or web form to evaluate how each location handles inbound customer inquiries, then measures follow-up by phone, text, and email, and alerts local management when performance breaks down.

LHE™ is built for simplicity. No reports or dashboards are required, just clear alerts with 90 second audio summaries texted or emailed directly to local management. For those who want more detail, reporting tools are available, but not required. Clients tell us that previous measurements were incomplete or misleading, often focusing solely on a single path like phone while ignoring web, chat, and follow-up. LHE™ measures the full customer experience.

When failures occur, such as missed calls, poor handling, weak interactions or lack of follow up, LHE™ texts or emails a Performance Alert directly to local management so issues can be corrected before additional revenue is lost. Each alert includes a 90 second audio summary describing the issue, as well as access to query Piper Answers™ interactive chat for guidance and benchmarking.

LHE™ also provides a monthly Executive Briefing summarizing performance, highlighting strengths and weaknesses, and comparing results across locations. Corporate and franchisor leaders receive visibility across their network, with the ability to explore results using Piper Answers™.

The result: more booked appointments, better customer experience, and stronger repeat business.

How LHE™ Works

• Measures Real Interactions – Each week submits unique customer inquiries by phone, chat or web form, evaluates interaction, and measures follow up by phone, text and email
• Sends Immediate Alerts – Flags missed calls, routing failures, weak interactions, and follow-up gaps with a 90 second audio summary texted to local management
• Piper Answers™ Chat – On-demand, AI-driven guidance allows queries about performance or how to improve
• Monthly Executive Briefings – Clear summaries of trends, risks, and opportunities
• Simple to Use – No reports or dashboards required, and no risk of being misled by them; just clear, direct feedback you can act on immediately
• Consistent Scoring Covers Every Path – Not just phone, or chat or web; Provides "apples to apples" comparison of performance across all customer paths as well as follow-up, so nothing slips through
• Enterprise Visibility – Cross-location oversight for brands and franchisors

Built on a Proven Approach
LHE™ builds on Pied Piper's Prospect Satisfaction Index® (PSI®), refined over 15+ years and hundreds of thousands of measured interactions. Pied Piper identifies the behaviors that drive conversions, then measures how well each location executes using a combination of AI and trained human evaluators.

Who Should Use LHE™?

• Home services brands
• Real estate brokerages and teams
• Financial services firms
• Franchise systems
• Multi-location operators
• Any business dependent on inbound inquiries

If inbound inquiries drive your revenue, LHE™ matters.

New Customer – Try an LHE™ Monitoring Subscription

Which Industries Rely on Pied Piper's Lead Handling Effectiveness™ (LHE™) Monitoring?

• Home Services - In-Home Repair, Installation, Maintenance & Services
  Measure initial and follow-up effectiveness when a customer attempts to contact a home services location by web (via form or chat) or by phone.
   
• Financial Services – Mortgage Brokers, Wealth Advisors, and Insurance Agents
  Measure response speed, professionalism, and follow-up consistency from agents or advisors responding to new client inquiries.
   
• Fitness and Gym Franchises
  Brands like Anytime Fitness, Planet Fitness, CrossFit, F45 Training, Snap Fitness, Orangetheory Fitness and others generate leads for franchisees. For each location, LHE™ measures initial response and follow-up effectiveness, to turn more of those leads into clients, with fewer missed opportunities.
   
• Senior Living & Assisted Living Facilities
  Measure speed, warmth, and follow-up across web forms and phone inquiries to identify best practices and gaps by location or brand.
   
• Education and Tutoring Centers
  Measure speed and follow-up across web forms and phone inquiries to identify best practices and gaps by location or brand.
   
• Law Firms and Legal Services
  Provide law firms and legal services with actionable benchmarking to improve intake performance and lead conversion.
   
• Hotels & Hospitality
  Measure and improve how hotel properties respond to booking or event inquiries—timeliness, professionalism, and follow-up
   
• Real Estate Brokerages
  Measure agent follow-up time, quality, and professionalism across locations and channels.
   
• Healthcare and Urgent Care Clinics
  Evaluate how practices respond to new patient inquiries—timing, tone, helpfulness—and track improvement over time.
   
• Dental Practice Groups
  Evaluate how practices respond to new patient inquiries—timing, tone, helpfulness—and track improvement over time.