Home Services

Increase Booked Appointments and Drive Repeat Business in Home Services with Lead Handling Effectiveness™ (LHE™)

Home services companies rely on Pied Piper's Lead Handling Effectiveness™ to measure, report, and improve how teams respond to customer leads—live by phone or chat, as well as follow-up by phone, text, and email.

The result? More booked appointments, satisfied customers, and stronger repeat business.

Built on a Proven Approach

At the core of LHE™ is Pied Piper's Prospect Satisfaction Index® (PSI®)—a data-driven methodology refined and proven over more than 15 years in the motor vehicle industries, applied to the unique challenges of the home services industry.

We analyze thousands of customer interactions across the home services industry to uncover the specific lead response behaviors that consistently drive conversions. Then we measure how well each home services business or franchise location follows those best practices—using a powerful combination of artificial intelligence and trained human evaluators.

What Does LHE™ Measure?

LHE™ focuses on what happens when a homeowner or property manager reaches out for service after viewing a location's website - whether by phone call, chat or by filling out a contact form. We evaluate how effectively that lead is handled live, as well as any follow-up by phone, text, and email. We provide ongoing, proactive, actionable advice about what we see and what can be improved. In addition, when a part of your process "breaks," we notify you immediately.

Pied Piper also publishes annual industry studies, showing how major home services brands compare within the industry, to show clients not only how they perform, but how their performance compares.

Improve What Your Customers Experience

When prospective customers reach out, how well does your team respond? Use Lead Handling Effectiveness™ to find out—and take the next step toward top-tier performance.

Home Services Companies Use Lead Handling Effectiveness™ to Increase Booked Appointments and Drive Repeat Business:

• Appliance Repair
• Electrical
• Garage Door Repair
• Handyman and General Repair
• Home Security and Smart Home Technology
• House Cleaning and Maid Services
• HVAC
• Landscaping and Lawn Care
• Painting
• Pest Control
• Pet-Related Services
• Plumbing
• Pool Maintenance
• Restoration (Water/Fire/Mold)
• Roofing and Siding
• Solar Panel Installation and Maintenance
• Window Cleaning and Exterior Cleaning
• Window Coverings
• Neighborly, Mr. Rooter, Mr. Electric, Aire Serv
• Authority Brands, Benjamin Franklin Plumbing, One Hour Heating & Air Conditioning
• ServiceMaster, Terminix, Merry Maids, ServiceMaster
• TruGreen
• Home Franchise Concepts, Budget Blinds, AdvantaClean