Missed Leads Are Costing You Revenue
Missed leads are costing you revenue.
Lead Handling Effectiveness™ (LHE™) monitors inbound calls, chats, and web leads, as well as follow-up by phone, text, and email. Pied Piper tests the experience like a real customer, alerts management immediately when opportunities are missed, and helps you fix problems before more revenue is lost.
Monitor every location. Fix what’s being missed.
LHE Submits customer inquiries via phone, chat, and web form each week and texts local management when opportunities are missed, systems silently break, or follow-up fails. There is no new software, dashboards, or lengthy reports to review. You get the truth about what's actually happening when customers reach out.
See Your LHE OptionsSimple to begin your subscription. Billed quarterly. Cancel any time before your next charge.
Find the customer opportunities your locations are missing.
Your locations receive calls, chats, web leads, appointment requests, and follow-up opportunities every day. LHE shows where those opportunities are not being handled effectively, so you can identify the locations, channels, and behaviors that need attention.
Customer called, but the interaction did not move toward an appointment or next step.
Inquiry was submitted, but follow-up by phone, text, or email did not close the loop.
Customer did not receive a timely, helpful response.
See what actually happens when real people contact your business.
Each week, Pied Piper uses real human evaluators to contact your locations the way customers do: by phone, by chat, or through your website contact form. LHE measures response quality, handling, follow-up by phone, text, and email, and whether the interaction moves the customer toward an appointment, sale, or next step.
No new software. No complicated training. No disruption to your day-to-day operations.
LHE is not software your managers have to install, learn, check, or manage. Your team keeps doing its job while Pied Piper independently monitors the process. Dashboards and internal reports may show that an inquiry was logged or routed. LHE shows what the customer actually experienced.
Performance Alerts
When LHE identifies a performance trend that needs attention, such as missed calls, weak interactions, poor handling, lack of follow-up, or invisible technical issues, Pied Piper texts and emails local management so the issue can be addressed quickly.
90-Second Audio Summaries
Alerts include a short 90-second audio summary explaining the issue and how to improve, without requiring managers to dig through a full report.
Monthly Executive Briefings
At the end of each month, managers and executives receive a simple briefing showing trends, risks, opportunities, strong locations, and locations needing attention.
Piper Answers™
Ask questions about monitoring results, location performance, benchmarking, and improvement opportunities using Pied Piper’s interactive AI chat.
Available Detail When Needed
Historical evaluation scores, data downloads, and full PDF reports for individual evaluations are available online whenever your team wants to review the details.
Automatic Monitoring
You do not have to schedule each evaluation or kick off the process. With an LHE subscription, Pied Piper monitors your selected locations automatically.
Measurement makes improvement possible.
Pied Piper has spent more than 15 years measuring the behaviors that turn shoppers into buyers. Our PSI® process shines a light on what is actually happening at the retail level, reports the results clearly, and helps organizations improve over time.
The pattern is consistent: locations that act like top performers become top performers. LHE gives your team the continual oversight needed to measure, report, and improve lead handling effectiveness.
See what this would look like for you
LHE monitors your locations, identifies missed customer opportunities, and pushes alerts and executive briefings to management without adding another system for your team to manage.
See Your LHE OptionsFrequently Asked Questions
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LHE is a subscription service that monitors how your locations handle inbound customer inquiries by phone, chat, web form, and follow-up. Pied Piper uses real human evaluators ("mystery shoppers") to place real customer inquiries through your actual phone, website, and chat channels, then evaluates how each opportunity is handled and reports the results so your team can improve.
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Each week, Pied Piper evaluators contact your selected locations through the monitored channels. We measure response time, handling quality, answer quality, follow-up activity, and whether the interaction moves the customer toward an appointment, sale, or next step.
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LHE can monitor inbound phone calls, website chat, website contact forms, and follow-up communications by phone, text, and email. When setting up your LHE subscription, you can adjust which channels are monitored, how much each channel is monitored, and how frequently evaluations occur.
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When LHE identifies a performance trend that needs attention, such as missed calls, weak interactions, poor handling, lack of follow-up, or invisible technical issues, Pied Piper sends a Performance Alert by text and email to local management. Alerts include a short 90-second audio summary explaining the issue and how to improve.
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No. LHE is designed to avoid adding another system your managers have to babysit. Pied Piper monitors the customer experience independently and pushes important findings to management. Detailed reports and historical data are available online when your team wants to review them.
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Pied Piper's Executive Briefings summarize what happened that month, including what improved, what slipped, which locations needed attention, and what patterns are emerging across the group. Local managers receive an Executive Briefing for their location, and executives can receive a briefing covering multiple locations.
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Piper Answers is an AI-powered interactive chat tool included in LHE reports. You can ask questions about monitoring results, location performance trends, benchmarking, and improvement opportunities, and receive answers tailored to your results.
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LHE is simple to buy and simple to start. Subscriptions can be purchased online by credit card. After purchase, Pied Piper coordinates onboarding details, confirms locations and channels to be monitored, and begins evaluations according to the selected plan within 30 days.
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LHE subscriptions are billed quarterly in advance based on the number of monitored locations and selected monitoring plans. Smaller subscriptions may be paid by credit card, while larger subscriptions may be invoiced with net payment terms.
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Yes. Subscriptions may be canceled according to the subscription terms. Service and platform access continue through the end of the current paid period.
