Hotels & Hospitality
Hotels Use Pied Piper's LHE™ to Improve Group Booking and Event Inquiry Handling
In the hospitality industry, speed and professionalism in handling inquiries can mean the difference between a lost opportunity and a confirmed booking. Pied Piper's LHE™ helps hotel operators measure and improve how staff respond to group booking and event inquiries—by phone or web.
Pied Piper evaluates response speed, tone, clarity, and follow-up—benchmarking each property against its peers. Results highlight top-performing teams and identify locations where improvement is needed.
Hospitality groups rely on this insight to deliver a consistent, high-quality experience across all properties and increase conversion of booking inquiries.
Industries and Applications Include:
- Hotel Chains
- Independent Hotels
- Resorts and Conference Centers
- Event and Wedding Venues
Monitor Every Location. Fix What's Being Missed.
LHE™ submits customer inquiries – phone, chat or web-form – each week and texts local management when opportunities are missed or follow-up fails. No dashboards or reports to review. Just the truth about what's actually happening when customers reach out.
Simple to begin • Quarterly subscription • Cancel any time before your next charge
Hotels Use Pied Piper's LHE™ to Measure, Report and Improve Group Booking and Event Inquiry Handling:
- Choice Hotels International
- Wyndham Hotels & Resorts
- Marriott International
- Hilton Worldwide
- IHG (InterContinental Hotels Group
- Best Western Hotels & Resorts
- Hyatt Hotels Corporation
