Healthcare and Urgent Care Clinics

Healthcare and Urgent Care Clinics Use Pied Piper's LHE™ to Improve New Patient Inquiry Handling and Appointment Conversion

In medical practices, how new patients are treated during their first contact can impact whether they book an appointment—or go elsewhere. Pied Piper's LHE™ evaluates how effectively practices handle phone and web inquiries.

Using AI and trained evaluators, Pied Piper measures response time, tone, helpfulness, and follow-up. Practices receive clear guidance on where they excel and where improvement is needed.

Practices use LHE™ to improve intake consistency across staff, locations, or providers, and to build a reputation for responsiveness and care from the very first interaction.

Industries and Applications Include:

• Urgent Care Clinics
• General and Family Practices
• Specialist Practices
• Multi-location Medical Groups

Healthcare and Urgent Care Clinics Use Lead Handling Effectiveness™ to Improve New Patient Inquiry Handling and Appointment Conversion:

• Ascension Medical Group
• Intermountain Healthcare Physicians
• Kaiser Permanente
• American Family Care (AFC)
• HCA Healthcare (CareNow)
• Concentra
• GoHealth Urgent Care
• Fast Pace Health
• WellNow Urgent Care
• VillageMD / CityMD