Increase Booked Appointments and Drive Repeat Business with Lead Handling Effectiveness™ (LHE™)

Lead Handling Effectiveness™ (LHE™) is an easy-to-use subscription service that monitors how effectively retail locations handle new customer inquiries and follow up, and alerts management when failures occur, before you lose more sales.

The result? More booked appointments, satisfied customers, and stronger repeat business.

How LHE™ Works:

• Monitors Real-World Performance – Each month evaluates samples of inbound customer interactions by phone, chat, or filling out a web form, as well as follow-up by phone, text, and email.
• Sends Immediate Alerts – If something breaks (routing failure, missed follow-up, escalation gap), LHE™ generates an alert, with an 90-second audio summary texted or emailed directly to retailer management.
• "Piper Answers™" chat – Complementing this is "Piper Answers™," an interactive A.I.-driven chat that allows clients to query their Pied Piper performance data for personalized, actionable advice on behaviors, benchmarking, and coaching opportunities—providing immediate, results-focused answers anytime.
• Monthly Executive Briefs – For each retail location and each corporate manager, LHE™ provides a customized monthly or bi-monthly audio summary highlighting the most important trends, improvements, emerging risks, and cross-location differences.
• Uniform LHE™ Scoring Across All Paths – Measures performance consistently across phone, web, and chat, allowing scoring comparison regardless of how customers reach out.
• Supports Enterprise Oversight – Provides cross-location visibility for franchisors and platforms to protect brand consistency and royalty revenue.
• Annual Industry Benchmarking Studies –  Pied Piper also publishes annual industry studies, showing how major brands compare within an industry, to show clients not only how they perform, but how their performance compares, and what performance is possible.

Built on a Proven Approach
At the core of LHE™ is Pied Piper's Prospect Satisfaction Index® (PSI®)—a data-driven methodology refined and proven over more than 15 years in the motor vehicle industries, now applied to the unique challenges of other industries too.

We analyze thousands of customer interactions across an industry to uncover the specific lead response behaviors that consistently drive conversions. Then we measure how well each business or franchise location follows those best practices—using a powerful combination of artificial intelligence and trained human evaluators.

Improve What Your Customers Experience
When prospective customers reach out, how well does your team respond? Use Lead Handling Effectiveness™ to find out—and take the next step toward top-tier performance.

New Customer – Try an LHE™ Monitoring Subscription

Which Industries Rely on Pied Piper's Lead Handling Effectiveness™ (LHE™) Monitoring?

• Home Services - In-Home Repair, Installation, Maintenance & Services
  Measure initial and follow-up effectiveness when a customer attempts to contact a home services location by web (via form or chat) or by phone.
   
• Financial Services – Mortgage Brokers, Wealth Advisors, and Insurance Agents
  Measure response speed, professionalism, and follow-up consistency from agents or advisors responding to new client inquiries.
   
• Fitness and Gym Franchises
  Brands like Anytime Fitness, Planet Fitness, CrossFit, F45 Training, Snap Fitness, Orangetheory Fitness and others generate leads for franchisees. For each location, LHE™ measures initial response and follow-up effectiveness, to turn more of those leads into clients, with fewer missed opportunities.
   
• Senior Living & Assisted Living Facilities
  Measure speed, warmth, and follow-up across web forms and phone inquiries to identify best practices and gaps by location or brand.
   
• Education and Tutoring Centers
  Measure speed and follow-up across web forms and phone inquiries to identify best practices and gaps by location or brand.
   
• Law Firms and Legal Services
  Provide law firms and legal services with actionable benchmarking to improve intake performance and lead conversion.
   
• Hotels & Hospitality
  Measure and improve how hotel properties respond to booking or event inquiries—timeliness, professionalism, and follow-up
   
• Real Estate Brokerages
  Measure agent follow-up time, quality, and professionalism across locations and channels.
   
• Healthcare and Urgent Care Clinics
  Evaluate how practices respond to new patient inquiries—timing, tone, helpfulness—and track improvement over time.
   
• Dental Practice Groups
  Evaluate how practices respond to new patient inquiries—timing, tone, helpfulness—and track improvement over time.