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Independent End-to-End Measurement of Customer Interactions - Quickly Notifies When Failures Occur
Recent Press - Service Website Effectiveness
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Press Release: MILEONE AUTOGROUP RANKED HIGHEST IN NEW 2026 SERVICE SCHEDULING EFFECTIVENESS OMNICHANNEL STUDY
July 2026
First-ever omnichannel study measured how effectively each group’s dealerships helped customers schedule service by either phone or dealer website. Competitive threat: independent service centers outperformed dealer groups in service telephone behaviors on average MileOne ranked highest overall, led the industry in telephone scheduling performance, and tied Berkshire Hathaway Automotive for website scheduling performance AUSTIN, TEXAS, USA – July ... Read More >
Press Release: MINI USA LEADS AUTO INDUSTRY IN 2025 STUDY RANKING SERVICE SCHEDULING EFFECTIVENESS BY WEBSITE AND PHONE
September 2025
First-ever Service Scheduling Effectiveness™ (SSE™) study combined both website and phone performance Porsche ranked highest in the Service Website Effectiveness™ portion of the study Lexus ranked at the top of the Service Telephone Effectiveness® portion of the study Monterey, California, USA – September 15, 2025 – MINI USA ranked highest in Pied Piper’s new 2025 PSI® Service Scheduling Effectiveness™ (SSE™) Auto Industry Study. For the first ... Read More >
