Recent Press - Mileone

MileOne Autogroup is focused on developing strong, consistent internal processes in its service department, according to Randy Brobston, its Director of Customer Information Center. The consistency paid off with the dealership group of 50-plus stores earning the top rating in the 2026 Pied Piper Service Schedule Effectiveness study. “We have good teams working together,” Brobston said. “We have good processes in place and a great marketing team, ... Read More >

Aftersales operations account for 70% to 80% of dealer group operating profit, so it’s critical these retailers make aftersales service scheduling fast and easy — both online and over the phone, says Pied Piper. So, what groups do that the best? According to the company’s new 2026 Service Scheduling Effectiveness (SSE) Auto Dealer Group Study, the top-ranked retailer is MileOne Autogroup, with a score of 80 (out of 100). The study is touted as ... Read More >

Dealership websites handle service requests more effectively than phone calls, averaging a score of 71 out of 100 compared with 61 for phone requests, according to a new study. For the first time, the 2026 Pied Piper Auto Dealer Group Service Scheduling Effectiveness Study distinguished between the two channels, revealing a 10-point gap that reflects less room for human error online. Pied Piper sent out 4,163 service requests to every ... Read More >