Dealership Sales & Service Improvement

Pied Piper Lead Handling Effectiveness™ (LHE™) and Service Scheduling Effectiveness™ (SSE™) provide end-to-end monitoring for motor vehicle industry dealerships, dealer groups, and manufacturers. This is not just another internal dashboard, it is continual, fact-based measurement of actual customer interactions by phone, chat, and web form, as well as dealership follow-up communications with immediate text alerts that show management where invisible failures may be costing appointments, sales, and repeat business.

Pied Piper helps dealerships quickly identify failed sales and service processes that cost revenue, using decades of motor vehicle industry experience in fact-based measurement, reporting, and improvement.

If you're in the motor-vehicle industries you probably already know Pied Piper from our 15+ years providing annual industry studies ranking brand performance. Our fact-based end-to-end testing identifies failures in sales lead handling, service scheduling, service pricing, facility operation and in-person selling before customers are lost.

Try Pied Piper's Dealership Sales & Service Improvement Tools:

• Sales Lead Handling Effectiveness™ (LHE™) Measure and improve how effectively dealerships handle customer sales inquiries by phone, chat, and web form — revealing missed opportunities, broken processes, and failed phone, text, or email follow-up.
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• Service Scheduling Effectiveness™ (SSE™) Measure and improve how effectively service customers are guided to schedule appointments by website and phone — revealing missed appointments, broken scheduling processes, confirmation gaps, and lost service revenue opportunities.
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• Service Price Monitor™ (SPM™) Maximize service profitability by optimizing dealership service pricing. Reveal competitive pricing opportunities, market trends, and changes that may be costing service revenue.
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• Pied Piper Facility Audits/Evaluations Maintain effective and consistent brand standards through independent measurement of dealership appearance, operations, and customer-facing facilities.
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• PSI® In-Person Selling Evaluation – Fact-Based Measurement Want to improve dealership sales? Don't start on the showroom floor. Improving what happens invisibly before the customer arrives has the best ROI. But for specific dealerships with in-person selling problems, PSI In-Person is exactly the right tool.
  Learn more Try PSI