Choose a monitoring option, set how many locations to include, and configure the included channels where applicable.
30-Day Money-Back Guarantee - If you're not completely happy with LHE after the first 30 days, let us know right away (within 7 days please), and we will cancel your subscription and refund your payment.
LHE™ is priced per location, budgeted monthly and billed quarterly in advance.
Choose how many locations are included with this LHE™ subscription. Each location will receive one evaluation each week.
Weekly Monitoring - Phone & Web includes both one phone and one web evaluation per week.
LHE is a subscription service that monitors how your locations handle inbound customer inquiries via phone, chat, and web forms. We place anonymous monitoring inquiries and evaluate response quality, follow-up behavior, and overall handling to give you actionable insights and scoring for every location.
Our team places anonymous customer inquiries at your locations through the channels included in your selected plan. Each interaction is evaluated for response time, quality of handling, and follow-up activity including calls, texts, and emails.
Weekly Monitoring includes one LHE evaluation per location per week and lets you choose either Phone or Web monitoring. Weekly Monitoring – Phone & Web includes two LHE evaluations per location per week: one Phone evaluation and one Web evaluation. Daily Monitoring provides one evaluation every business day and allows any mix of Phone, Web, and Chat evaluations. Chat evaluations are exclusive to Daily Monitoring.
Performance Alerts are immediate notifications sent by text or email to local management when a monitoring evaluation identifies a failure, such as a missed call, poor handling, or lack of follow-up.
LHE is billed quarterly in advance based on the number of monitored locations and your selected plan. For subscriptions under $5,000 per month, payment is collected by credit card. Larger subscriptions use invoice processing.
Yes. You may cancel at any time. Your service and platform access will continue through the end of the current paid quarterly period.
Piper Answers is an AI-powered interactive chat tool included with every LHE subscription. It lets you ask questions about your monitoring results, location performance, and trends in real time.
After you complete your order, our team will reach out by email to coordinate onboarding. We will collect any additional information needed from your team and begin LHE evaluations of your locations the following month.
