Try Pied Piper Service Price Monitor™ (SPM™) Now

Frequently Asked Questions

1. What is Service Price Monitor™ (SPM™)?

   SPM provides independent quarterly competitive service pricing intelligence. It compares your dealership's prices with local competitors to help you identify pricing opportunities, competitive risks, and changes in your market.

2. How does the monitoring work?

   Each quarter, Pied Piper anonymously calls your dealership and up to five local competitors to request pricing for up to five services. We use the same vehicle specifications and service requests for comparable results, then provide online reporting, AI-generated call summaries, Piper Answers™, and a 90-second quarterly pricing audio briefing.

3. Which number should I enter when ordering?

   Enter the number of your own dealerships you want to enroll. For example, if you are purchasing SPM for three of your dealerships, enter 3. Competitors are included in each dealership's subscription and should not be added to your order quantity.

4. How many competitors are included?

   Each subscription includes service price monitoring for up to five of that dealership's local competitors, which may include other dealerships and independent repair facilities. Five or fewer competitors are included in the same $379 annual price. Pied Piper will coordinate your competitor selections after your order during onboarding.

5. Which services and vehicles will be compared?

   The subscription covers up to five services. Examples include a synthetic oil and filter change, front brake pads and rotors, a four-wheel alignment, battery replacement, and cabin air filter replacement. We will coordinate your service selections and vehicle specifications during onboarding; you do not need to enter them at checkout.

6. When will my subscription begin?

   Your subscription starts in the current calendar quarter if at least 60 days remain in that quarter; otherwise, it starts in the next quarter. Order today and your subscription begins Q1 2027. Your annual subscription includes four quarterly measurements.

7. How is billing handled?

   SPM is $379 per dealership per year, billed annually in advance by credit card. Your annual total is $379 multiplied by the number of your dealerships enrolled. Competitor shopping is included. Annual totals of $5,000 or more are invoiced. Subscriptions renew annually unless canceled before the next billing date.

8. Can I cancel my subscription?

   Yes. You may cancel at any time, and service continues through the end of your paid subscription period. Please review the subscription agreement for the applicable cancellation and payment terms.

9. What happens after I complete my order?

   Our team will reach out by email to coordinate onboarding. We will collect your dealership details, competitor selections, vehicle specifications, and service choices. Your first quarterly measurement will take place during the subscription start quarter shown in your order summary.