Recent Press
Linkedin – Pied Piper CEO Fran O'Hagan
Massive Missed Opportunity in the Home Services Industry: 42% of Customer Inquiries Fail
April 2026
Massive missed opportunity in the home services industry: 42% of customer inquiries go unanswered, lack follow-up, or fail to drive the next step in the buying process.
In an $800 billion industry, that's a significant amount of lost revenue.
Home services is the industry homeowners depend on every day: electrical, plumbing, roofing, garage door repair, pest control, and more. Think of the white vans and pickups that show up at your home when something needs fixing.
Tomorrow Pied Piper will release a new 2026 Home Services Lead Handling Effectiveness™ (LHE™) Study which includes that 42% figure and provides measurement and rankings for 31 of the largest home services brands.
What's LHE™? Pied Piper's LHE™ Monitoring is a subscription that submits weekly customer inquiries—phone, chat, and web form—and texts local management when opportunities are missed or follow-up fails. No dashboards or reports to review. Just the truth about what's actually happening when customers reach out, so issues get fixed quickly and consistently.
