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Recent Press - Motorcycle Product News

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Motorcycle Product News
PIED PIPER PSI: HARLEY-DAVIDSON DEALERSHIPS RANKED NO. 1 IN 2021 FOR RESPONDING TO WEBSITE CUSTOMERS
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May 2021

Response to customer web inquiries varied by brand and dealership, and the following are examples of performance variation by brand: Harley-Davidson, BMW, Indian, Polaris, Club Car, HiSun and CFMoto dealers on average sent an email or text that answered the customer’s question within one hour 30% of the time or more. Kawasaki, Kubota, Honda, Caterpillar, Kymco, Bobcat, Yamaha, and Tracker dealers on average emailed or texted an answer within one ... Read More >

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Tags: BMW dealership internet lead response Digital Retail Harley-Davidson Indian internet mystery shopping internet secret shopping Polaris Motorcycle Product News

MPN Magazine
Pied Piper: BRP Can-Am Dealers Ranked No. 1 in Prospect Satisfaction Index
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September 2019

For the second year in a row, BRP’s Can-Am dealerships were the top ranked brand, reports the newly released 2019 Pied Piper Prospect Satisfaction Index (PSI) U.S. UTV Industry Benchmarking Study. The study measured in-person treatment of Utility Task Vehicle (UTV) shoppers who visited a dealership. Rankings by brand were determined by the Pied Piper PSI process, which ties “mystery shopping” measurement and scoring of dealership behaviors to ... Read More >

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Tags: Polaris Can-Am Honda Kawasaki Motorcycle Product News

Motorcycle & Powersports News
Polaris' Victory Tops in Pied Piper Study

May 2010

Polaris Industries Inc.'s Victory Motorcycle brand ranked highest in the recently released Prospect Satisfaction Index (PSI) U.S. Motorcycle Industry Study from Pied Piper Management Company LLC. Brands finishing just behind Victory's score of 107 and above the industry average of 103 were: Ducati and Harley-Davidson at 106, and BMW, Triumph and Yamaha at 104. Read More >

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Tags: benchmarking customer loyalty dealership dealership experience dealership responsiveness Ducati Fran O'Hagan Harley-Davidson motorcycle motorcycle buyers motorcycle mystery shoppers motorcycle mystery shopping Motorcycle Product News motorcycle secret shopping sales effectiveness sales process Victory motorcycles

Motorcycle & Powersports News
Pied Piper Releases Customer Satisfaction Study

May 2009

Ducati dealerships ranked highest in the newly released 2009 Pied Piper Prospect Satisfaction Index U.S. Motorcycle Industry Study, which measures how consumers are treated when shopping for a new motorcycle. Read More >

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Motorcycle & Powersports News
Prospect Satisfaction Study Findings Harley-Davidson Salespeople Take Top Spot

May 2008

Harley-Davidson dealerships ranked highest in the newly released 2008 Pied Piper Prospect Satisfaction Index U.S. Motorcycle Industry Study, which measures how consumers are treated when shopping in dealerships like yours. The independent study evaluated and benchmarked shopping experiences at 830 motorcycle dealerships nationwide, representing all major brands. Read More >

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Motorcycle & Powersports News
H-D Dealerships Top Prospect Satisfaction

May 2007

2007 Pied Piper Prospect Satisfaction Index. "For the first time, manufacturers and dealers have a clear set of guidelines for improving sales processes." Read More >

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Printed: August 29, 2026

All information contained within these documents is based upon patent-pending and/or proprietary methodology belonging to or licensed by Pied Piper Management Company, LLC and usage is subject to the terms and conditions specified in the Retailer Participation and License Agreement or other Agreements. Your acceptance of this information implies your consent to keep its contents private. © 2026 Pied Piper Management Company, LLC.

Recent Press - Motorcycle Product News

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