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Digital Dealer AI is Revolutionizing Automotive Service Scheduling

Digital Dealer
AI is Revolutionizing Automotive Service Scheduling
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July 2025

A recent study by Pied Piper has revealed that artificial intelligence is rapidly transforming the way automotive dealerships handle service calls, often outperforming human associates in key areas. The 2025 Service Telephone Effectiveness (STE) Study, which analyzed over 2,100 dealerships and 200 independent service centers, shed light on both the promise and limitations of AI in revolutionizing service operations. The data indicated that ... Read More >

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Tags: artificial intelligence Berkshire Hathaway Group 1 Ian McCafferty Napleton Service Telephone Effectiveness Digital Dealer
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Printed: July 24, 2025

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