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Automotive News Mini top brand for scheduling service appointments, study shows

Automotive News
Mini top brand for scheduling service appointments, study shows
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September 2025

Pied Piper has combined its Service Telephone Effectiveness study and a new Service Website Effectiveness report to measure how well dealerships schedule service appointments. For the combined Service Scheduling Effectiveness Auto Industry Study, the consulting firm known for its benchmarking reports submitted nearly 5,000 service requests to dealerships representing every major auto brand. Dealerships received website and telephone scores from ... Read More >

» View PDF of Article (1.41 MB) PDF Document

Tags: BMW Dan Shine Lexus Mazda MINI USA Phone Service Scheduling Effectiveness Website Automotive News
Automotive News – Daily Drive Podcast AI vs. humans on dealership service calls

Automotive News – Daily Drive Podcast
AI vs. humans on dealership service calls
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July 2025

Pied Piper CEO Fran O'Hagan talks about how well artificial intelligence is doing compared to humans when answering service appointment calls. Read More >

Tags: Daily Drive Dan Shine Group 1 Napleton Service Telephone Effectiveness Automotive News Berkshire Hathaway
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Printed: October 14, 2025

All information contained within these documents is based upon patent-pending and/or proprietary methodology belonging to or licensed by Pied Piper Management Company, LLC and usage is subject to the terms and conditions specified in the Retailer Participation and License Agreement or other Agreements. Your acceptance of this information implies your consent to keep its contents private. © 2025 Pied Piper Management Company, LLC.