Total Landscape Care
Prospect satisfaction can be a mixed bag when UTV shopping
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May 2018
For those considering going shopping for a UTV for the landscaping company, Pied Piper has crunched the numbers and has some interesting stats on what to expect from various dealerships. According to its Prospect Satisfaction Index (PSI) U.S. UTV Industry Benchmarking Study, BRP’s Can-Am dealerships was the top-ranked brand, while Kawasaki and Honda took second and third, respectively. Bobcat, Kubota and Textron tied for fourth place. The ...
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Rural Lifestyle Dealer
BRP's Can-Am UTV Dealers Ranked First by Pied Piper Prospect Satisfaction Index
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May 2018
MONTEREY, Calif. — BRP’s Can-Am dealerships were the top ranked brand in the newly released 2018 Pied Piper Prospect Satisfaction Index (PSI) U.S. UTV Industry Benchmarking Study. The study measured treatment of Utility Task Vehicle (UTV) shoppers who visited a dealership, with rankings by brand determined by the Pied Piper PSI process, which ties “mystery shopping” measurement and scoring to industry sales success. Kawasaki and Honda were ...
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MPN Magazine
CAN-AM Side-by-Side Dealers Ranked 1st by Pied Piper's 2018 ‘PSI for UTVs' Industry Study
May 2018
Pied Piper’s 2018 Prospect Satisfaction Index U.S. UTV Industry Benchmarking Study measured treatment of UTV shoppers who visited a dealership in-person, with rankings by brand determined by the Pied Piper PSI process, which ties mystery shopping measurement and scoring to industry sales success. Bombardier Recreational Products’ Can-Am dealerships were the top ranked brand, followed by Kawasaki and Honda ranked second and third, while Bobcat, ...
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Powersports Business
BRP's Can-AM UTV dealers rank No. 1 by industry study
May 2018
Pied Piper’s 2018 Pied Piper Prospect Satisfaction Index (PSI) U.S. UTV Industry Benchmarking Study measured treatment of UTV shoppers who visited a dealership in-person, with rankings by brand determined by the Pied Piper PSI process, which ties “mystery shopping” measurement and scoring to industry sales success. BRP’s Can-Am dealerships were the top ranked brand, followed by Kawasaki and Honda ranked second and third, while Bobcat, Kubota ...
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Ag Daily
Can-Am rated as top UTV brand in Prospect Satisfaction Index
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May 2018
A study has shown Can-Am to be the top UTV brand in the 2018 Prospect Satisfaction Index (PSI), which measures the sales effectiveness of dealers in the utility vehicle market. Pied Piper Management Co.’s PSI looked at the treatment of Utility Task Vehicle shoppers who visited a dealership, with rankings determined by a process that ties “mystery shopping” measurement and scoring to industry sales success. Kawasaki and Honda were ranked second ...
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BRP'S CAN-AM UTV/SIDE-BY-SIDE DEALERS RANKED FIRST BY 2018 PIED PIPER PROSPECT SATISFACTION INDEX(R) (PSI(R))
Industry benchmarking study measured in-dealership treatment of U.S. UTV/Side-by-Side shoppers
May 2018
Monterey, California, USA – May 7, 2018 – BRP’s Can-Am dealerships were the top ranked brand in the newly released 2018 Pied Piper Prospect Satisfaction Index® (PSI®) U.S. UTV Industry Benchmarking Study. The study measured treatment of Utility Task Vehicle (UTV) shoppers who visited a dealership, with rankings by brand determined by the Pied Piper PSI process, which ties “mystery shopping” measurement and scoring to industry sales success. ...
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Automotive News First Shift
M-B Tops “Mystery Survey”
March 2018
For the eighth year, Pied Piper measures how every brand’s dealers respond to customer inquiries through dealer websites.
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Automotive News
Mercedes-Benz stores take first in online response study
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March 2018
Mercedes-Benz dealerships took the No. 1 slot in an online lead-responsiveness study, displacing two-time consecutive champ Porsche, Pied Piper Management Co. said Monday. The eighth annual Pied Piper Prospect Satisfaction Index Internet Lead Effectiveness Benchmarking Study, conducted through secret shoppers between April 2017 and March, measures the response time and quality of 17,391 U.S. dealerships to customer queries received through the ...
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Wards Auto
Dealership Study: Overactive Filters Block Some Legit Customer Leads
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March 2018
Bots don’t buy cars, but efforts to block them can unwittingly prevent real customer digital leads from reaching car dealerships. When Internet filters diligently battle bots and spammers, such collateral damage can occur. That’s an ancillary finding of the 2018 Internet mystery-shopping study by consultancy Pied Piper Management Co. Overall, it annually measures how dealerships by brand respond to customer inquiries received through dealer ...
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Press Release: MERCEDES-BENZ DEALERS TOP RANKED FOR RESPONSE TO WEBSITE INQUIRIES REPORTS PIED PIPER PSI(R)
Industry average performance improved, but 1 out of 4 customers still failed to receive a personal response within 24 hours
March 2018
Monterey, California – March 5, 2018 – Mercedes-Benz dealerships ranked highest in the 2018 Pied Piper PSI® Internet Lead Effectiveness® Benchmarking Study, which measured how auto dealerships responded to customer inquiries received through dealership websites. Fiat Chrysler Automobiles (FCA) brands Chrysler, Ram and Dodge were among the most improved compared to the previous year, along with Mercedes-Benz, Honda and Buick. Study rankings by ...
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