Home Services

Home Services Lead Handling Measurement & Monitoring

For HVAC, plumbing, electrical, garage door, roofing, pest control and other home service businesses, a single missed call or unanswered web inquiry can mean a valuable customer goes immediately to a competitor.

Pied Piper measures what actually happens when prospective customers contact local offices and franchise locations.

Measure Phone & Web Lead Handling

Pied Piper evaluates whether inquiries are answered, how quickly businesses respond, whether customer needs are understood, whether questions are answered and whether the customer is encouraged to schedule or take the next step.

Lead Handling Effectiveness™ Monitoring

LHE™ Monitoring provides ongoing weekly or daily measurement of customer interactions. When a failure occurs, Performance Alerts can quickly notify local management so the issue can be addressed.

No reports to study when everything is working. Management's attention is directed to the interactions that need it.

Built for Multi-Location & Franchise Organizations

Home service brands often depend on independently operated or geographically dispersed locations. Pied Piper provides corporate management with consistent measurement of the customer experience across those locations.

Industry Benchmarking

Pied Piper's home services research measures leading brands using the same methodology, providing benchmarks that help companies understand how their customer handling compares with competitors.

Beyond Traditional Home Services Mystery Shopping

Mystery shopping is one way to describe the measurement. Pied Piper's objective is broader: continuously verify that people, processes and technology are working together to handle valuable customer opportunities as intended.

Talk With Pied Piper About Home Services →