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Recent Press - Infiniti (Page 2)
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Auto Connected Car News
Subaru Buyers Love Subaru Web Interactions: Followed by Infiniti, Acura & Toyota
March 2025
In a competitive auto market increasingly reliant on digital interactions, Subaru has emerged as the top performer in the 2025 Pied Piper PSI® Internet Lead Effectiveness® (ILE®) Auto Industry Study. This annual evaluation measures how effectively dealerships respond to online customer inquiries submitted through their websites. Following closely behind Subaru in this year’s rankings were Infiniti, Acura, Toyota, and Lincoln. The study, which ... Read More >
Auto Remarketing
Dealerships' responsiveness to internet leads hits record high again
March 2025
Franchise dealerships are better now than they've ever been when it comes responding to internet leads — and no brand is doing it better than Subaru. For the third year in a row, Pied Piper's 2025 PSI Internet Lead Effectiveness Auto Industry Study, which measures responsiveness to internet sales leads coming through dealership websites, recorded an all-time high industry average in its overall score. Infiniti, which set the record with a score ... Read More >
Press Release: SUBARU DEALERS RANK HIGHEST IN 2025 AUTO INDUSTRY STUDY MEASURING RESPONSE TO WEBSITE CUSTOMERS
March 2025
Subaru top-ranked for first time Overall industry continued its upward trend Room for improvement: 1 in 5 online inquiries received no personal response MONTEREY, CALIFORNIA, USA – March 3, 2025 – Subaru dealerships ranked highest in the 2025 Pied Piper PSI® Internet Lead Effectiveness® (ILE®) Auto Industry Study, which measured responsiveness to internet sales leads coming through dealership websites. Following Subaru were Infiniti, Acura, ... Read More >
Press Release: ACURA DEALERS RANKED FIRST IN INDUSTRY STUDY FOR PROVIDING QUICK AND EASY SERVICE APPOINTMENTS
Industrywide 1 in 7 Customers Failed in their Attempt to Schedule Service
July 2024
Monterey, California – July 1, 2024 – Acura was ranked first out of 34 automobile brands in Pied Piper’s 2024 PSI® Service Telephone Effectiveness® (STE®) Study, which measured the efficiency and quality of service telephone calls from a customer’s objective of quickly and easily setting up a service appointment. Following the Acura dealers in the rankings were dealers who service Mazda, Lexus, Infiniti, and Volkswagen. “Well-run service ... Read More >
Wards Auto
Sales Leads Caught in the Web
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April 2024
A mystery-shopping survey says auto dealerships are getting better - and faster - at responding to online customer inquiries. In this year's Pied Piper Internet Lead Effectiveness Study, 34% of dealerships scored above 80 (providing a quick and thorough personal response). Twenty-one percent scored below 40, with the worst markdown transgression being a failure to respond at all. Industrywide average performance increased four points to a ... Read More >
Automotive News
Dealerships' responses to website inquiries improving, new study shows
March 2024
More dealerships than ever provided more thoughtful and thorough personal responses to inquiries on their websites, according to a new study from Pied Piper. The study, released this month,ranks dealerships on a 100-point scale based on how they responded to mystery-customer inquiries on their websites within 24 hours. The industry average score rose to 62, the highest since Pied Piper started tracking responses in 2011. Many dealerships ... Read More >
Auto Connected Car News
Infiniti, VW, Cadillac, Subaru & Polestar Most Responsive to Internet Leads
March 2024
Infiniti dealerships were ranked highest according to the 2024 Pied Piper PSI® Internet Lead Effectiveness® (ILE®) Study, which measured responsiveness to customer internet leads coming though dealership websites. Following Infiniti were Volkswagen, Cadillac, Subaru, and Polestar. Pied Piper submitted mystery-shopper customer inquiries through the individual websites of 3,957 dealerships, asking a specific question about a vehicle in inventory, ... Read More >
Used Car News
Study Focuses on Following Up on Leads
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March 2024
Infiniti dealerships were ranked highest according to the 2024 Pied Piper PSI Internet Lead Effectiveness Study, which measured responsiveness to customer internet leads coming though dealership websites. Following Infiniti were Volkswagen, Cadillac, Subaru, and Polestar. Pied Piper submitted mystery-shopper customer inquiries through the individual websites of 3,957 dealerships, asking a specific question about a vehicle in inventory, and ... Read More >
Digital Dealer
How Auto Dealerships Rank By Website Response Rate
March 2024
Infiniti came out on top in a recent survey of responsiveness to customer internet leads coming though dealership websites. The survey— 2024 Pied Piper PSI® Internet Lead Effectiveness® (ILE) Study—measured responsiveness to customer internet leads coming though dealership websites. Following Infiniti were Volkswagen, Cadillac, Subaru, and Polestar. The study is based on Pied Piper’s mystery-shopper customer inquiries through the individual ... Read More >
CBT News
Infiniti tops dealership customer engagement ranking in Pied Piper study
March 2024
The 2024 Pied Piper PSI Internet Lead Effectiveness (ILE) Study, which assessed responses to online customer leads at 3,957 dealerships, highlighted Infiniti as among the top performers in engaging with potential customers. Pied Piper conducted mystery shopper inquiries on the websites of 3,957 dealerships, asking specific questions about vehicle inventory. An ILE evaluation yields a score between 0 and 100 by combining more than 20 different ... Read More >
