About & Contact
Who we are:
- Pied Piper is a privately held company with locations in Austin, Texas and Monterey, California
- Former auto industry executive, Fran O'Hagan, founded Pied Piper after leading efforts to improve dealer sales, share, profitability, and loyalty for manufacturers Mercedes-Benz, BMW, and Jaguar/Land Rover. Today, Pied Piper continues that same focus—improving retailer performance—across multiple industries.
What we do:
Pied Piper delivers measurement, oversight, and accountability across all retail locations, ensuring that the opportunity of new customers turns into revenue for manufacturers, franchisors, and dealer groups.
• PSI® Fact-Based Performance Measurement
Prospect Satisfaction Index® benchmarks how well each location follows proven best practices to engage new customers—and how performance compares to what's possible.
Refined over 15+ years and hundreds of thousands of evaluations, PSI® identifies the behaviors that consistently drive sales and loyalty. We then measure and report how effectively each location executes them—using a combination of A.I. and trained human evaluators.
• LHE™ Continuous Lead Handling Oversight & Warning
Lead Handling Effectiveness™ evaluates each location's inbound customer handling — phone, chat, and/or web, as well as follow-up — so you don't have to, and immediately alerts you to failures before more sales are lost.
• Facility Evaluation & Audit Programs – Trusted Results
Brands, manufacturers, and franchisors rely on Pied Piper to evaluate how well retail locations follow established facility standards. Programs run smoothly, on time, on budget, and with trusted results. We deliver fully integrated programs using our experienced team and proprietary in-house technology.
Improve What Customers Actually Experience
Contact Pied Piper to improve the customer behaviors that matter—and take the next step toward top-tier performance.
Contact Us
Pied Piper Management Company, LLC
9400 Alice Mae Lane, #239
Austin, TX 78748
United States of America
Phone +1 (512) 253-2000
380 Foam Street, Suite D
Monterey, CA 93940
United States of America
Phone +1 (831) 648-1075
Power of A.I. Delivered to Client's Phones
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