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Automotive News First Shift Secret Shoppers Pick Mercedes

Automotive News First Shift
Secret Shoppers Pick Mercedes

July 2011

Mercedes-Benz dealerships ranked highest in a study by Pied Piper Management Company to measure how effectively dealerships sell cars. Jaguar and Lexus tied for second.

Tags: benchmarking car buyers customer loyalty dealership dealership experience dealership responsiveness Fran O'Hagan Mercedes-Benz Mini Ram sales effectiveness sales process Toyota wardsauto.comAutomotiveAutomotive Newsautomotive secret shopping

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All information contained within these documents is based upon patent-pending and/or proprietary methodology belonging to or licensed by Pied Piper Management Company, LLC and usage is subject to the terms and conditions specified in the Retailer Participation and License Agreement or other Agreements. Your acceptance of this information implies your consent to keep its contents private. © 2025 Pied Piper Management Company, LLC.