Learning, Training & Best Practices
Learn more about Pied Piper best practices and services here. For more information, contact Pied Piper.
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Motor Vehicle Industry
LHE™ & SSE™ Monitoring to Improve Your Dealerships
Pied Piper Lead Handling Effectiveness™ (LHE™) and Service Scheduling Effectiveness™ (SSE™) provide end-to-end monitoring for motor vehicle industry dealerships, dealer groups, and manufacturers. This is not just another internal dashboard, it is continual, fact-based measurement of actual customer interactions by phone, chat, and web form, as well as dealership follow-up communications with immediate text alerts that show management where invisible failures may be costing appointments, sales, and repeat business.
Pied Piper Service Scheduling Effectiveness™ (SSE™)
Pied Piper Service Scheduling Effectiveness™ (SSE™) shows what customers actually experience when they try to schedule service by phone or online. Top performing dealer groups use SSE™ monitoring to catch problems quickly, improve the customer experience, and protect service revenue.
Pied Piper's New Daily Monitoring Subscriptions
What if you could continually measure your retail locations, quickly identify failures, and let management know while there is still time to fix it? Pied Piper's SSE™ and LHE™ now measure sales and service lead handling performance daily or weekly. You get immediate notification when something goes wrong, and no interruptions when everything is working.
5 Best Practices for Selling In-Person
Step 1 - Build Rapport
Stop asking "Can I help you?" Instead, build rapport. Customers buy from people they like.
Step 2 - Fact Finding
What brought this customer in today? We can tell them why this dealership is the right place to buy.
Step 3 - Involve the Customer
Take them on a test drive, show them a demonstration, put a component in their hands.
Step 4 - Ask for the Sale
Even if 4 out of 5 customers walk out the door without buying, you must ask all of them for the sale.
Step 5 - Customers Who Don't Buy
Sell to all customers-not just those who buy today-by asking for contact info and following-up.
