Hotels & Hospitality

Hotels Use Pied Piper's LHE™ to Improve Group Booking and Event Inquiry Handling

In the hospitality industry, speed and professionalism in handling inquiries can mean the difference between a lost opportunity and a confirmed booking. Pied Piper's LHE™ helps hotel operators measure and improve how staff respond to group booking and event inquiries—by phone or web.

Pied Piper evaluates response speed, tone, clarity, and follow-up—benchmarking each property against its peers. Results highlight top-performing teams and identify locations where improvement is needed.

Hospitality groups rely on this insight to deliver a consistent, high-quality experience across all properties and increase conversion of booking inquiries.

Industries and Applications Include:

• Hotel Chains
• Independent Hotels
• Resorts and Conference Centers
• Event and Wedding Venues

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Hotels Use Pied Piper's LHE™ to Measure, Report and Improve Group Booking and Event Inquiry Handling:

• Choice Hotels International
• Wyndham Hotels & Resorts
• Marriott International
• Hilton Worldwide
• IHG (InterContinental Hotels Group
• Best Western Hotels & Resorts
• Hyatt Hotels Corporation