Home Services

Home Services Companies Rely on Lead Handling Effectiveness™ (LHE™) Measurement & Reporting
to Increase Booked Appointments and Drive Repeat Business

How? It starts with Pied Piper's Prospect Satisfaction Index® (PSI®) approach which has been thoroughly proven over the past fifteen years. Pied Piper applies data science across thousands of real customer interactions to identify the specific best-practice behaviors—by phone or online—that drive higher lead conversion and greater revenues in the home services industry.

Pied Piper then uses a powerful combination of artificial intelligence, machine learning, and trained human evaluators to measure how effectively a business or franchise location follows those best practices. Unsurprisingly, the companies that consistently follow these behaviors tend to outperform their competitors—booking more jobs, keeping customers happy, and building stronger reputations.

PSI isn't just a measurement tool—it's a competitive edge.

Home services brands, franchise systems, and even individual locations use PSI's Lead Handling Effectiveness™ (LHE™) to measure what happens when a customer attempts to contact a home services location by web (via form or chat) or by phone. LHE harnesses the power of A.I. to quickly notify a client when a part of their process has "broken," and also to regularly reach out with proactive, personalized, custom guidance describing the client's overall performance across all locations, and prioritizing what specifically can be done to improve. Clients also rely on LHE to track performance location by location, track improvement over time, and benchmark against competitors. In addition, Pied Piper publishes annual industry studies ranking home services brands and providers, giving clients valuable insights into how they stack up—and where they can improve.

Who uses PSI's Lead Handling Effectiveness™ (LHE™) Measurement & Reporting?

Franchise systems, national brands, and individual operators all rely on PSI—but they use it in different ways. Some operators already have strong processes in place. For them, PSI acts like a flashlight shining into dark corners—making it easy to spot problems before they become bigger issues. Others use PSI as a roadmap, identifying proven behaviors used successfully by top-performing providers across the industry.

Either way, the results speak for themselves: Home services companies that act like top performers soon become top performers.

If you're ready to see what your customers are really experiencing—and how to improve it—contact Pied Piper to try PSI Lead Handling Effectiveness™ (LHE™) measurement and reporting for your home services business today.

Home Services Companies rely on Pied Piper's PSI Lead Handling Effectiveness™ (LHE™) to provide Measurement, Reporting and Improvement:

• Appliance Repair
• Electrical
• Garage Door Repair
• Handyman and General Repair
• Home Security and Smart Home Technology
• House Cleaning and Maid Services
• HVAC
• Landscaping and Lawn Care
• Painting
• Pest Control
• Pet-Related Services
• Plumbing
• Pool Maintenance
• Restoration (Water/Fire/Mold)
• Roofing and Siding
• Solar Panel Installation and Maintenance
• Window Cleaning and Exterior Cleaning
• Window Coverings
• Neighborly, Mr. Rooter, Mr. Electric, Aire Serv
• Authority Brands, Benjamin Franklin Plumbing, One Hour Heating & Air Conditioning
• ServiceMaster, Terminix, Merry Maids, ServiceMaster
• TruGreen
• Home Franchise Concepts, Budget Blinds, AdvantaClean

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