About & Contact

Who we are:

• Pied Piper is a privately held Monterey, California based company
• Former auto industry executive, Fran O'Hagan, founded Pied Piper after leading efforts to improve dealer sales, share, profitability, and loyalty for manufacturers Mercedes-Benz, BMW, and Jaguar/Land Rover. Today, Pied Piper continues that same focus—improving retailer performance—across multiple industries.

What we do:

Proven PSI^® Approach: Measure, Report & Improve
Pied Piper's Prospect Satisfaction Index^® (PSI^®) is a data-driven methodology refined and proven over more than 15 years in the motor vehicle industries, with hundreds of thousands of evaluations completed, now applied to the unique challenges of many other industries too.

We analyze thousands of customer interactions – customers reaching out on retailer websites, phone calls or in-person, as well as retailer emails, texts and calls in response – to uncover the specific best practice behaviors that consistently drive sales and customer loyalty. Then we measure and report how well each business location follows those best practices—using a powerful combination of artificial intelligence and trained human evaluators.

• Transformative Innovation: Interactive A.I.-Powered Insights Texted Directly to Clients' Phones
  Clients benefit from A.I.-generated 90-second audio summaries delivered directly to their phones. These audio summaries distill critical insights from the latest evaluations, recent performance trends, and relevant industry benchmarks. Each briefing highlights strengths, identifies improvement areas, and offers clear guidance. Complementing this is "Piper Answers™," an interactive A.I.-driven chat that allows clients to query their Pied Piper performance data for personalized, actionable advice on behaviors, benchmarking, and coaching opportunities—providing immediate, results-focused answers anytime.

• Annual Industry Best Practice Studies Show How Performance Compares
  Pied Piper publishes annual industry best practice studies, showing how major brands compare within an industry, allowing clients to not only see how they perform, but how their performance compares.

Facility Evaluation / Audit Programs: Brands Rely on Pied Piper Year After Year
Pied Piper works with brands, manufacturers, and franchisors to evaluate how well their retail locations follow established facility standards, helping support consistency and excellence across all locations. With Pied Piper, facility evaluation/audit clients avoid surprises—programs run smoothly, on time, on budget, and with trusted results. We manage every detail using our experienced team and our own flexible, proprietary, in-house software. Unlike other vendors that act as "temp agencies," relying on the "tribal knowledge" of evaluators and using third-party software, Pied Piper delivers fully integrated programs.  We provide in-depth training, including a 100+ page custom Sourcebook™ and training videos, ensuring consistent results. Our A.I.-powered tools, like Computer Vision analysis and interactive chatbots, add precision and insight.

Improve What Your Customers Experience
Contact Pied Piper today to improve the behaviors your customers experience and take the next step toward top-tier performance

Contact Us

Pied Piper Management Company, LLC
380 Foam Street, Suite D
Monterey, CA 93940
United States of America
Phone +1 (831) 648-1075
Fax +1 (831) 373-3608
moreinfo@piedpiperpsi.com
press@piedpiperpsi.com