Pied Piper Management Company, LLC - Measure, Report and Improve

Measure, Report & Improve — Each of Your Retail Locations

Proven PSI^® Approach: Measure, Report & Improve
Brands, manufacturers and franchisors rely on Pied Piper to measure, report and improve how effectively their locations engage with new customers—directly driving higher sales and customer loyalty.

Our proprietary Prospect Satisfaction Index® (PSI®) is a data-driven methodology refined and proven over 15+ years in the motor vehicle industries, with hundreds of thousands of evaluations completed, now applied to the unique challenges of many other industries too. We first analyze thousands of customer interactions—website inquiries, phone calls or in-person visits, as well as retailer response emails, texts and phone calls—to identify the specific best practice behaviors that consistently drive sales and loyalty.

Pied Piper then provides ongoing measurement and reporting—using a powerful combination of artificial intelligence and trained human evaluators—to help each location continue to follow those best practices.

• Transformative Innovation: Interactive A.I.-Powered Insights Texted Directly to Clients' Phones
  Clients benefit from A.I.-generated 90-second audio summaries delivered directly to their phones. These audio summaries distill critical insights from the latest evaluations, recent performance trends, and relevant industry benchmarks. Each briefing highlights strengths, identifies improvement areas, and offers clear guidance. Complementing this is "Piper Answers™," an interactive A.I.-driven chat that allows clients to query their Pied Piper performance data for personalized, actionable advice on behaviors, benchmarking, and coaching opportunities—providing immediate, results-focused answers anytime.

• Annual Industry Best Practice Studies Show How Performance Compares
  Pied Piper publishes annual industry best practice studies, showing how major brands compare within an industry, allowing clients to not only see how they perform, but how their performance compares.

Facility Evaluation / Audit Programs: Brands Rely on Pied Piper Year After Year
Pied Piper works with brands, manufacturers, and franchisors to evaluate how well their retail locations follow established facility standards, helping support consistency and excellence across all locations. With Pied Piper, facility evaluation/audit clients avoid surprises—programs run smoothly, on time, on budget, and with trusted results. We manage every detail using our experienced team and our own flexible, proprietary, in-house software. Unlike other vendors that act as "temp agencies," relying on the "tribal knowledge" of evaluators and using third-party software, Pied Piper delivers fully integrated programs.  We provide in-depth training, including a 100+ page custom Sourcebook™ and training videos, ensuring consistent results. Our A.I.-powered tools, like Computer Vision analysis and interactive chatbots, add precision and insight.

Improve What Your Customers Experience
Contact Pied Piper today to improve the behaviors your customers experience and take the next step toward top-tier performance