• Group 1 Automotive ranked highest in the 2025 Pied Piper PSI(R) Service Telephone Effectiveness (STE)(R) Study
  • Image of optimized line graphic using data URI
    8,849 Different Dealerships
    Join the 8,849 Dealerships
    Pied Piper Measured Last Year
    ---Measure, Report & Improve!---
  • BMW Motorrad dealerships ranked highest in the 2025 Pied Piper PSI(R) Service Telephone Effectiveness (STE)(R) Study
  • What are others saying about PSI?

Pied Piper Management Company, LLC - Measure, Report and Improve

Power of A.I. Delivered to PSI® Client's Phones

  • A.I. 90-second audio summary with performance and benchmarks, delivered by text message
  • A.I. interactive chat "Piper Answers™," turns data into personalized, actionable guidance

Measure, Report & Improve — Each of Your Retail Locations

Built on Proven PSI® Approach: Measure, Report & Improve
Pied Piper's Prospect Satisfaction Index® (PSI®) is a data-driven methodology refined and proven over more than 15 years in the motor vehicle industries, with hundreds of thousands of evaluations completed, now applied to the unique challenges of many other industries too.

We analyze thousands of customer interactions to uncover the specific best practice behaviors that consistently drive sales and customer loyalty. Then we measure and report how well each business location follows those best practices—using a powerful combination of artificial intelligence and trained human evaluators.

Transformative Innovation: Interactive A.I.-Powered Insights Texted Directly to Clients' Phones
Clients benefit from A.I.-generated 90-second audio summaries delivered directly to their phones. These audio summaries distill critical insights from the latest evaluations, recent performance trends, and relevant industry benchmarks. Each briefing highlights strengths, identifies improvement areas, and offers clear guidance. Complementing this is "Piper Answers™," an interactive A.I.-driven chat that allows clients to query their Pied Piper performance data for personalized, actionable advice on behaviors, benchmarking, and coaching opportunities—providing immediate, results-focused answers anytime.

Annual Industry Best Practice Studies Show How Performance Compares
Pied Piper publishes annual industry best practice studies, showing how major brands compare within an industry, allowing clients to not only see how they perform, but how their performance compares.

Facility Evaluation and Audit Programs: Brands Rely on Pied Piper Year After Year
With Pied Piper, facility evaluation/audit clients avoid surprises—programs run smoothly, on time, on budget, and with trusted results. We manage every detail using our experienced team and our own flexible, proprietary software. Unlike other vendors that act as "temp agencies," relying on the "tribal knowledge" of evaluators and using third-party software, Pied Piper delivers fully integrated programs.  We provide in-depth training, including a 100+ page custom Sourcebook™ and training videos, ensuring consistent results. Our A.I.-powered tools, like Computer Vision analysis and interactive chatbots, add precision and insight.

Improve What Your Customers Experience
Contact Pied Piper today to improve the behaviors your customers experience and take the next step toward top-tier performance

Contact Us

Pied Piper Management Company, LLC
380 Foam Street, Suite D
Monterey, CA 93940
United States of America
Phone +1 (831) 648-1075
moreinfo@piedpiperpsi.com

New! Home Services Companies use PSI Lead Handling Effectiveness™ (LHE™) to improve lead handling and boost booked appointments
All information contained within this site is based upon patent-pending and/or proprietary methodology belonging to or licensed by Pied Piper Management Company, LLC.

What Is PSI?

 

Latest News

Digital Dealer AI is Revolutionizing Automotive Service Scheduling
AI is Revolutionizing Automotive Service Scheduling
July 2025
Wards Auto Better Call Handling Boosts Service Loyalty, Study Finds
Better Call Handling Boosts Service Loyalty, Study Finds
July 2025
Automotive News – Daily Drive Podcast AI vs. humans on dealership service calls
AI vs. humans on dealership service calls
July 2025
 
Site Navigation
Printed: July 26, 2025

All information contained within these documents is based upon patent-pending and/or proprietary methodology belonging to or licensed by Pied Piper Management Company, LLC and usage is subject to the terms and conditions specified in the Retailer Participation and License Agreement or other Agreements. Your acceptance of this information implies your consent to keep its contents private. © 2025 Pied Piper Management Company, LLC.