Industries Served

Which Industries Rely on Pied Piper's Measurement, Reporting & Improvement?

• Motor Vehicles – Automotive, Powersports, Agriculture, Marine, RV
  Measure best practice behaviors by phone, digitally or in-person that drive either sales success or service customer loyalty.
   
• Home Services - In-Home Repair, Installation, Maintenance & Services
  Measure initial and follow-up effectiveness when a customer attempts to contact a home services location by web (via form or chat) or by phone.
   
• Financial Services – Mortgage Brokers, Wealth Advisors, and Insurance Agents
  Measure response speed, professionalism, and follow-up consistency from agents or advisors responding to new client inquiries.
   
• Senior Living & Assisted Living Facilities
  Measure speed, warmth, and follow-up across web forms and phone inquiries to identify best practices and gaps by location or brand.
   
• Higher Education Private Colleges, Trade Schools, Online Programs
  Measure speed and follow-up across web forms and phone inquiries to identify best practices and gaps by location or brand.
   
• Legal Services Multi-Office Law Firms, Lead Platforms
  Provide law firms or platforms with actionable benchmarking to improve intake performance and lead conversion.
   
• Hotels & Hospitality
  Measure and improve how hotel properties respond to booking or event inquiries—timeliness, professionalism, and follow-up
   
• Real Estate Brokerages
  Measure agent follow-up time, quality, and professionalism across locations and channels.
   
• Private Medical & Dental Practices
  Evaluate how practices respond to new patient inquiries—timing, tone, helpfulness—and track improvement over time.

How? It starts with Pied Piper's Prospect Satisfaction Index^® (PSI^®) approach which has been thoroughly proven over the past fifteen years. Pied Piper applies data science across thousands of real customer interactions to identify the specific best-practice behaviors—by phone or online—that drive higher lead conversion and greater revenues.

Pied Piper then uses a powerful combination of artificial intelligence and trained human evaluators to measure how effectively a business or franchise location follows those best practices. Unsurprisingly, the companies that consistently follow these behaviors tend to outperform their competitors—booking more jobs, keeping customers happy, and building stronger reputations.

PSI isn't just a measurement tool—it's a competitive edge.

Brands, franchise systems, and even individual locations use PSI's Lead Handling Effectiveness™ (LHE™) to measure what happens when a customer attempts to contact a location by web (via form or chat) or by phone. LHE harnesses the power of A.I. to quickly notify a client when a part of their process has "broken," and also to regularly reach out with proactive, personalized, custom guidance describing the client's overall performance across all locations, and prioritizing what specifically can be done to improve. Clients also rely on LHE to track performance location by location, track improvement over time, and benchmark against competitors. In addition, Pied Piper publishes annual industry studies ranking home services brands and providers, giving clients valuable insights into how they stack up—and where they can improve.

Who uses PSI's Lead Handling Effectiveness™ (LHE™) Measurement & Reporting?

Franchise systems, national brands, and individual operators all rely on PSI—but they use it in different ways. Some operators already have strong processes in place. For them, PSI acts like a flashlight shining into dark corners—making it easy to spot problems before they become bigger issues. Others use PSI as a roadmap, identifying proven behaviors used successfully by top-performing providers across the industry.

Either way, the results speak for themselves: Pied Piper clients that act like top performers soon become top performers.

If you're ready to see what your customers are really experiencing—and how to improve it—contact Pied Piper to try PSI Lead Handling Effectiveness™ (LHE™) measurement and reporting for your business today.