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Recent Press - Service Telephone Effectiveness

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Press Release: HARLEY-DAVIDSON DEALERS RANKED FIRST FOR PROVIDING QUICK AND EASY SERVICE APPOINTMENTS

Press Release: HARLEY-DAVIDSON DEALERS RANKED FIRST FOR PROVIDING QUICK AND EASY SERVICE APPOINTMENTS

July 2023

Monterey, California – July 10, 2023 – Harley-Davidson was ranked first of 26 powersports brands by Pied Piper’s 2023 PSI® Service Telephone Effectiveness™ (STE™) Study, which measured the efficiency and quality of service telephone calls from a customer’s objective of quickly and easily setting up a service appointment. Following Harley-Davidson in the rankings were Polaris Off-Road, BMW and Indian Motorcycle. “Powersports customers soon decide ... Read More >

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Tags: BMW Harley-Davidson Indian Polaris Service telephone effectiveness
Press Release: HOW QUICK AND EASY IS IT TO SCHEDULE SERVICE FOR YOUR CAR? TOP AUTO DEALER GROUPS RANKED Dealerships evaluated from customer's objective of quickly and easily setting up a service appointment

Press Release: HOW QUICK AND EASY IS IT TO SCHEDULE SERVICE FOR YOUR CAR? TOP AUTO DEALER GROUPS RANKED
Dealerships evaluated from customer's objective of quickly and easily setting up a service appointment

June 2023

Monterey, California – June 5, 2023 – Group 1 Automotive was ranked first of the seventeen largest U.S. auto dealer groups by the 2023 PSI® Service Telephone Effectiveness™ (STE™) Study, which measured the efficiency and quality of service telephone calls from a customer’s objective of quickly and easily setting up a service appointment. Following Group 1 in the rankings were Berkshire Hathaway Automotive and Ken Garff Automotive Group. Since ... Read More >

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Tags: Berkshire Hathaway Automotive Group 1 Automotive Ken Garff Automotive Service telephone effectiveness
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Printed: April 29, 2024

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