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L.A. Times
Survey finds big gap in quality of sales approach at Tesla from store to store
July 2018
One in four Tesla retail stores are among the best in the auto industry at treating prospective buyers with respect and turning them into paying customers, according to a market research firm.
But many other Tesla retail stores are the worst at doing those things — in such numbers that Tesla stores as a whole scored at the bottom of 35 auto brands on the Prospect Satisfaction Index released recently by Pied Piper, a service that sells data to automobile manufacturers and dealers.
The auto dealers that scored the highest in the survey were Audi, Lexus, Toyota, Mercedes-Benz and Infiniti.
