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Recent Press - Car & Driver
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Car & Driver
Electric-Car Companies Are Less Responsive to Customer Questions: Survey
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July 2022
Electric-vehicle advocates and early adopters have long maintained the experience of learning about EVs, shopping for them, and buying them is better at those few brands that sell directly to buyers—Tesla foremost, now also Lucid and Rivian—than at conventional third-party franchised dealers of the sort used by Toyota, GM, Honda, Ford, and other established carmakers. Now a study from the research firm Pied Piper appears to turn that ... Read More >
CAR & DRIVER
Audi Dealers Do It Best, Tesla's Are Worst, According to Car-Shopping Study
The study measured how well dealerships are selling cars to potential buyers.
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July 2018
Audi topped an annual study called the Pied Piper Prospect Satisfaction Index (PSI), which measures how well dealerships are doing at selling cars to potential buyers. Tesla finished last. Pied Piper Management (a real company, not the fictitious one on the Silicon Valley television show) said the results of its study, which carries the full name of 2018 Prospect Satisfaction Index U.S. Auto Industry Benchmarking Study, came after mystery ... Read More >
