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Washington Post Acura, Land Rover top ranking of U.S. dealerships

Washington Post
Acura, Land Rover top ranking of U.S. dealerships

July 2007

Honda Motor Co.'s luxury Acura division topped a consumer satisfaction survey intended to measure how well U.S. car shoppers felt they were treated in dealer showrooms whether or not they bought a vehicle on the spot.

» View PDF of Article (316.9 KB) PDF Document

Tags: automotiveautomotive secret shoppingbenchmarkingcar buyerscustomer loyaltydealershipdealership experiencedealership responsivenessFran O'HaganJaguarLand RoverLexusMercedes-Benzsales effectivenesssales processWashington Post

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