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Tesla, BMW & Nissan Stores Top Ranked As Most Helpful To EV Buyers
March 2019
According to the latest 2019 Pied Piper “PSI® for EVs” U.S. Auto Industry Benchmarking Study, Tesla‘s dealerships (in the case of Tesla there are no dealers but stores/galleries) were ranked highest in terms of being most helpful to customers interested in plug-in electric cars.
Tesla scored 118 points (18 over industry average), which is interesting especially because the brand was last in the general 2018 Pied Piper Prospect Satisfaction Index. Moreover, Tesla intends to close many of its stores, focusing on on-line sales. “Over the next few months, we will be winding down many of our stores, with a small number of stores in high-traffic locations remaining as galleries, showcases and Tesla information centers.”
The two next brands are BMW (111) and Nissan (107), followed by Volvo (105), Mitsubishi (104) and MINI (102). The brands with lower results are more likely to encounter problems with utilizing the full potential of plug-in models.
