PSI® Omnichannel Fact-Based Mystery Shopping®
Recent Press - Media Post
View all articles or select industry below:
Media Post Marketing
Mercedes-Benz Tops In Dealership Experience
July 2012
Mercedes-Benz is still topping out in the U.S. when it comes to how its dealers treat shoppers. The Montvale, N.J.-based automaker, which was in the top five of the J.D. Power & Associates dealership experience survey last year behind Lexus and Cadillac, takes the top position in the latest Pied Piper Prospect Satisfaction Index (PSI). The PSI is a mystery shopper-based study that the firm conducted between July last year and June this year, ... Read More >
Media Post Marketing Daily
Mercedes Dealers Ranked No. 1 In Retail Experience
July 2011
It looks like Mercedes-Benz' focus on retail, including giving sales staff at dealerships iPads and installing interactive video displays on showroom floors, has paid off. The brand's dealers have gotten the highest satisfaction index ranking for the third year in a row in the Pied Piper Prospect Satisfaction Index, which uses mystery shoppers to rank the retail experience. The automaker has just opened a flagship dealership "laboratory" in ... Read More >
MediaPost News
Victory a Victor in Pied Piper Bike Brand Study
May 2011
American and European motorcycle brands are very good at something the import brands are still struggling with: creating a strong brand affinity and satisfaction at the retail level. For the second year in a row, Polaris' Victory Motorcycle brand is the top-ranking motorcycle maker in prospect satisfaction in the new Pied Piper Prospect Satisfaction Index (PSI). Victory led the pack in areas such as providing a product walk-around demonstration, ... Read More >
Media Post
Automakers Internet Efforts Lag In-Person Customer Svc.
March 2011
Lexus, Honda and Toyota dealerships ranked highest in a newly released Pied Piper Prospect Satisfaction Index Internet Lead Effectiveness study, which measures dealership responsiveness to customer inquiries over the internet. But industry wide, dealers' internet efforts lag their in-person customer service. Read More >
MediaPost Marketing Daily
Chevy Is First Non-Luxury Brand On PSI List
July 2010
Mercedes-Benz dealerships ranked highest in the new 2010 Pied Piper Prospect Satisfaction Index (PSI) U.S. Auto Industry study. But Detroit automakers are the most improved in the study, which uses "mystery shoppers" to gauge how consumers are treated while shopping. In the study, 25 of 34 major auto brands have higher scores, led by luxury brands: Lexus came in second overall, followed by Land Rover, Acura, Jaguar, Audi, Cadillac, Lincoln and ... Read More >
MediaPost
Victory dealers top motorcycle satisfaction study
May 2010
The year just past was pretty brutal for the motorcycle industry, with retail sales of on-highway bikes down over 40%. Victory, however, is one motorcycle brand whose dealers others might want to study. That's because Victory dealers seem to understand that doing some basic things -- like learning customers' names and letting them swing a leg over a motorcycle -- can make shoppers happy and help close a sale. Read More >
MediaPost Marketing Daily
Mercedes Dealers Treat 'Em Right, Per Pied Piper
July 2009
Mercedes-Benz dealerships ranked highest in the new 2009 Pied Piper Prospect Satisfaction Index (PSI) U.S. Auto Industry Study. The study measures how consumers are treated when shopping for a new car, motorcycle, RV or boat via 3,531 hired anonymous "mystery shoppers" who go into auto dealerships and measure how each brand's dealerships treat car shoppers. The 2009 study showed that a brand or dealership's treatment of shoppers paralleled their ... Read More >
Media Post’s Marketing Daily
Harley-Davidson Ranks as Showroom Brand Leader
February 2007
HARLEY-DAVIDSON AND DUCATI, BMW, SUZUKI and Victory may be worlds apart in terms of the motorcycles they sell, but a new study suggests they have something in common: if their prospects didn't leave a showroom with a motorcycle, there's a good chance they left feeling good about the experience and the brand. Read More >
